Division: Excellerate Services
Industry: (Soft Services) – Security Services
Business Unit: Security
Minimum Experience: 2 Years Security Management Experience
Job Functional Area: Operations Management
Job Description
Who We Are
Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East and the UK. Our core purpose is to add measurable value to our clients.
We do this by creating environments where people can thrive.
This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest-free, gardens are well maintained, parking is effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.
Why Choose Us
Our Vision is to be Africa's leading trusted provider of fully integrated, self-performing property-related solutions and services, driven by quality, excellence and forward thinking.
Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence.
Why Join Us
At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.
About the Role
The Operations Manager will be responsible for the overall management, coordination and performance of security operations, ensuring compliance with client requirements, legislative standards and company policies while delivering exceptional service to clients.
What You Will Bring
Inherent Requirements for the Position (Non-Negotiable)
-
Minimum of 2 years' physical guarding security management experience.
-
NQF Level 4 qualification or SAQA equivalent.
-
Valid PSIRA Grade A Certificate.
-
Valid Firearm Competency Certificate.
-
Valid National Key Point (NKP) Training Certificate.
-
Valid AVSEC Level 3 Certificate.
Additional Demonstrable Requirements
-
Strong leadership and people management skills.
-
Excellent communication and stakeholder management abilities.
-
Sound knowledge of security legislation and industry best practices.
-
Computer literacy and report-writing skills.
-
Ability to manage multiple sites and operational teams.
-
Valid driver's licence will be advantageous.
What You Will Be Doing
-
Manage and oversee security operations across allocated contracts/sites.
-
Ensure compliance with client requirements, company policies and statutory regulations.
-
Conduct operational audits, inspections and risk assessments.
-
Manage site performance and implement continuous improvement initiatives.
-
Investigate incidents and ensure corrective actions are implemented.
-
Maintain effective client relationships and ensure service excellence.
-
Prepare and submit operational reports and performance metrics.
-
Lead, coach and develop Site Managers and security personnel.
As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.
Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
Important Note: All interested candidates must submit a comprehensive CV together with certified copies of all relevant qualifications and certificates, including:
-
NQF Level 4 Qualification (or SAQA equivalent)
-
PSIRA Grade A Certificate
-
Firearm Competency Certificate
-
NKP Training Certificate
-
AVSEC Level 3 Certificate
Please specify the position you are applying for. If you are not contacted within 2 weeks of the closing date, please consider your application unsuccessful.
