Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives).

Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.

Breakdown - R6500 Basic + Benefits = R7500 CTC + Incentives. Matric essential (must be in possession of a certificate)!

A growing contact centre is looking to employ an experienced call centre manager to support the development and performance of their operation in Cape Town.

Building and maintaining relationships with hiring managers and applicants. 2 years call centre operations recruitment experience essential (Agency or internal)…

Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability.

Growing BPO seeks to employ a Workforce Scheduler / Real Time Analyst. Generates schedules accordingly to meet the business requirements enabling superior…

Head motivator for Sales Resource personnel, driving continuous improvement in the client experience, revenue generation, and profitability.

Responsible for managing RTA /MI Analysts / WFM Team Lead. Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other…

Building and maintaining relationships with hiring managers and applicants. 2 years administration experience essential.