20 Best manager jobs in Home Based (Hiring Now!)

Onboarding Specialist (HOURS: 3PM- 11PM SAST)
GoCanvas —Home Based
Responds to and manages phone calls that come through a personal line or support line. Provides assistance and support to other members of the Customer Success…
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2h
Complaints Case Manager
Payl8r —Home Based
As a Complaints Case Manager, you'll be at the forefront of ensuring customer and retailer satisfaction and upholding our commitment to excellence.
R15 000 - R20 000 a month
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Global Account Manager
Tolq —Home Based
Together with the managers of other regions, you will be responsible for identifying new leads and following up on existing leads to explain the benefits of…
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10d
Paralegal with a talent for customer service (LegalTech)
Codekeeper —Home Based
Tech Setup Support: Customers will also be required to set up connections between their source code management platform.
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2d
Account Manager (Client Retention)
uluad LLC —Home Based
The uluad Account Manager is responsible for our client’s online advertising campaigns through the Google Ads platform. Job Types: Full-time, Permanent.
R87 - R122 an hour
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2d
Paid Media Account Manager
The Media Image —Home Based
You will forecast and create media plans whilst consistently reviewing and analysing campaign data to identify patterns and trends and clearly communicate to…
R40 000 - R50 000 a month
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1d
Recruiting Coordinator (Remote)
Client Accelerators —Home Based
A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. With offices in New Jersey, Georgia, and Florida, and a fully…
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4h
Project Manager - Offshore
Achieve Test Prep —Home Based
Set your own work schedule. Bachelor’s degree or higher. Skilled in collecting and analyzing data and information, drawing logical conclusions, and summarizing…
R87 805,44 - R105 744,18 a year
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9d
Access & Onboarding Manager - South Africa
Online Marketing Gurus —Home Based
Hybrid-working - enjoy the great office vibe and the benefit of working from home. Engage in ongoing career development and specialised training.
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17h
Marketplace Manager
The Global Talent Co. —Home Based
Performance Analysis: Plan, manage, and analyze product and campaign performance, creating data-driven reports to inform strategic decisions.
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13h
Paid Search Executive
The Media Image —Home Based
You will assist with client communications, conduct keyword research, create ad copy, and build campaigns. We are looking for a driven individual to assist the…
R25 000 - R35 000 a month
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7d
Account Manager
Direct Digital Media —Home Based
Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls. Coachable -- you are willing to participate in ongoing…
R180 000 - R300 000 a year
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Junior HR Administrator (Remote, WFH) - SA
Keller Executive Search —Home Based
Data Management: Maintain organized and accurate records of candidate information, job postings, and other relevant data, ensuring compliance with data…
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10d
Digital Project Manager - Remote Work (Within SA)
SoluGrowth (Pty) Ltd. —Home Based
Solugrowth is looking for a Digital Project Manager to join our team on managing the implementation of a new Loan Administration System, ensuring successful…
6d
Recruitment Team Lead - JobRack
JobRack —Home Based
Quality and continuous improvement: Review team deliverables like client calls, candidate interviews, and communications. In depth interview with Noel, our CEO.
R36 000 - R54 000 a year
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BEMS Ventures - Supply Chain Manager
JobRack —Home Based
Reduce overall supply chain costs by 5-10%. If shortlisted, completing test tasks. With 13 team members (plus some awesome outsourced support), we handle…
R36 000 - R48 000 a year
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8d
Sales Quality Assessor
ELVTR —Home Based
Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports. In this important role, you will be responsible for…
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3d
CEO and Principal Consultant
Porter's Management Group —Home Based
You do *not* need experience in all functional areas. Dedication: Willingness to divest from non-passive business opportunities to pursue a PMG license or…
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Global Head of Compliance
Advantage Group International —Home Based
Experience within the marketing or market research is preferred but not essential. Maintain the data incident/data breach log working alongside the DPO and…
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7d
Junior Product Manager
Paymentology —Home Based
Analyse product performance metrics, user feedback, and market data to derive actionable insights. Contribute to data-driven decisions by presenting findings…
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Onboarding Specialist (HOURS: 3PM- 11PM SAST)

GoCanvas - Home Based

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Job Details

Full-time 2 hours ago

Full Job Description

The Role, Onboarding Specialist

this position is open to South Africa applicants only

Overview: An Onboarding Specialist is intended to keep first year customers happy and paying by facilitating product implementation and driving adoption by helping them realize value and achieve outcomes using our solutions, with a result of renewal for a second year.

An Onboarding Specialist's primary goal is to set up, train, assist, and motivate first year customers in rolling out and adopting SiteDocs across their company, preparing them for long-term success as SiteDocs customers. Ultimately, a customer's success is defined by the ongoing renewal of their SiteDocs Products, and companies having achieved successful adoption early in the life-cycle have the highest probability of renewal. Therefore, the Implementation Specialist's efforts at the onset of the relationship contribute significantly to the overall happiness of the customer and recurring revenue goals at SiteDocs.

Your Key Initiatives:

Customer Happiness During the Implementation Phase

Pro-actively works with assigned customers to ensure successful product(s) adoption by following provided processes and procedures combined with active listening to customers’ unique needs and responding accordingly.
Facilitates all training webinars, including designing, scheduling, and presenting.
Responds to and manages emails for assigned customers.
Responds to and manages phone calls that come through a personal line or support line.
Teaches customers how to use SiteDocs and how to achieve long-term, ongoing success.
Addresses and finds solutions for customer product issues.
Collects product feedback from customers and documents in Trello.
Tracks activities and conversations with precision and efficiency in CRM.
Provides assistance and support to other members of the Customer Success Team, when needed.
Provides timely and successful delivery of solutions according to customer needs.
Communicates clearly to the Content Specialist Team the set-up needs of new customers and takes ultimate responsibility for the follow-through of all requests made.

Revenue Generation and Renewal:

Identifies, recommends and executes upsells, professional services, and tier increases when applicable.
Ensures customers have a good experience and maximize product engagement with their unique set of challenges and processes in order to increase potential of renewal

General:

Provides suggestions on potential ways to improve processes, procedures, checklists, and other documentation.
Executes on special projects given by Customer Implementation Manager or VP of Customer Success.
Contributes to a culture of team building and continuous improvement.
Attends regular meetings and other meetings as requested.

What You Bring:

Proven customer support experience (or other relevant experience).
Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
Experience using iPads, tablets, smartphones, and device applications is a plus and comfortable using technology
An aptitude for problem solving.
Proficiency in using (or the ability to quickly learn) software programs.
Expert-level knowledge and understanding of SiteDocs product support.
You care about people - their feelings, motivators, and unique situations - and creatively seek to find ways to go “over and above” the bare minimum to make their lives easier and bring delight.
You are enthusiastic and optimistic and know how to turn lemons into lemonade!
You are detail-oriented and can follow-through with processes and steps to completion.
You work effectively within a team and independently.

What GoCanvas Brings:

We believe culture eats strategy for breakfast and that hiring the right people is THE most important thing we do. That’s why we take our company values so seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player, and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work.

While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.

South Africa Benefits:

Competitive Compensation
Medical plan
EAP Program
Remote working flexibility
3 days Family Responsibility Leave
12 Days Sick Leave
15 Days’ Vacation Leave
13 Company-Paid Holidays

Further Information:

The above statements are intended to describe the general nature and level of work being performed by the position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All staff may be required to perform duties outside of their normal responsibilities from time to time. Furthermore, the Onboarding Specialist role is a flexible role that could evolve into other responsibilities, as SiteDocs continues to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

If you need special assistance or an accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

This role is a #LI-Remote opportunity

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manager jobs in Home Based

Onboarding Specialist (HOURS: 3PM- 11PM SAST)

Complaints Case Manager

Global Account Manager

Paralegal with a talent for customer service (LegalTech)

Account Manager (Client Retention)

Paid Media Account Manager

Recruiting Coordinator (Remote)

Project Manager - Offshore

Access & Onboarding Manager - South Africa

Marketplace Manager

Paid Search Executive

Account Manager

Junior HR Administrator (Remote, WFH) - SA

Digital Project Manager - Remote Work (Within SA)

Recruitment Team Lead - JobRack

BEMS Ventures - Supply Chain Manager

Sales Quality Assessor

CEO and Principal Consultant

Global Head of Compliance

Junior Product Manager

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