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ICT Support Technician
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- Full-time
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4d
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ICT Support Technician

Metro Computer Services
East London, Eastern Cape

Quick Apply

Job Details

Full-time
4 days ago

Full Job Description

ICT Support Technician Duties

· Provide First Line and Second Line Support for all ICT related incidents as experienced by the client staff

· Diagnose, debug and resolve end-user technical problems via helpdesk ticket system, email, phone or in person

· Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner

· Collaborate with colleagues while working on short-term and long-term ICT projects

· Assist in the provisioning of User Accounts, Computer Accounts on Line of Business Systems as required by the client

· Identify and escalate incidents requiring urgent attention to Systems Administrator and Network Administrator

· Install, configure and manage software and their functions according to specifications

· Maintain hardware and software inventory

· Update calls on the helpdesk system as required by Service Level Agreement

· Other ICT Support tasks designated by supervisor

Requirements : CompTIA A+, N+, Matric, 2 Years Experience

Mobility: Valid driver's license

Job Type: Full-time

Work Location: In person

Quick Apply

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