Position Overview:
Our company is seeking a hands-on, versatile IT Support Technician with strong technical skills across end-user support, software administration, infrastructure and networking across multiple retail locations, Warehouse and HQ office. This full-time role offers both on-site and remote support, with responsibilities including ensuring the stability, security, and efficiency of IT systems, supporting users, enabling data-driven decision-making, and contributing to our digital transformation efforts. The position requires flexibility for after-hours support, collaboration with internal teams, and engagement with external service providers.
Key Responsibilities
- Install, configure and support desktops, laptops, printers and other peripherals
- Diagnose, troubleshoot and resolve hardware, operating system and applications issues
- Support business critical systems including Windows environments and other company specific on premise and cloud-based applications
- Ensure software licensing compliance and version control
- Design, maintain, and support LAN/WAN, WIFI, VPN infrastructure
- Proactively monitor network performance, availability and capacity
- Implement patching updates and security best practices
- Troubleshoot network connectivity problems. Maintain and ensure network security
- Perform routine maintenance
- Support cybersecurity controls and endpoint protection
- Assist with incident response and remediation
- Contribute to IT policies, disaster recovery and business continuity
- Provide professional timely IT support across the business. Provide on-site and remote technical assistance to HQ and store staff
- Document support requests and resolutions. Service desk monitoring and support ticket management
- Provide technical support for hardware and software issues
- Install and configure POS systems and peripherals
- Maintain documentation of systems and procedures
- Maintain Google workspace accounts when required
- Liaise with vendors for procurement, technical repairs and upgrades
- Co-ordinate with service providers on fault logging, problem resolution, repairs and upgrades
- Recording of IT assets and maintenance of IT equipment inventory
- Conduct hardware repairs and replacements
- Train staff on new systems, software and IT related processes
Qualifications and Experience
- A minimum of 2 to 3 years of relevant experience in a similar role is typically required.
- Possess a solid background in IT support, with proven experience in managing end-user support, hardware infrastructure, network infrastructure and service desk management. Strong knowledge of Google Workspace functionality and basic administration.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous.
- Excellent problem-solving skills, ability to work independently and as part of a team, and strong communication skills are essential.
- Has strong ability to balance on-site and remote support capabilities to ensure minimal downtime, optimize store operations, and support daily retail and staff activities efficiently.
- Strong technical knowledge of hardware, software, and networking.
- Excellent problem-solving and troubleshooting abilities.
- Good communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks.
- Customer service-oriented attitude.
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of cybersecurity principles.
- Ability to document issues and solutions clearly.
- Patience and empathy when assisting users.
- Continuous learning to stay updated with new technologies.
Why Join MR D.I.Y?
By joining us, you will:
· Be part of a global brand committed to excellence and innovation.
· Gain opportunities for career growth and professional development
· Work in a fast-paced, dynamic retail environment.
Job Type: Full-time
Work Location: In person
