20 Best human resources jobs in johannesburg, gauteng (Hiring Now!)

JO SA Quality Agent
Advanced Call Center Technologies, LLC —Johannesburg, Gauteng
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or…
14d
Director of Human Resources - Johannesburg Marriott hotel Melrose Arch
Marriott International, Inc —Johannesburg, Gauteng 2076
2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management…
HR Consultant: BluTrain
Blue Label Telecoms —Randburg, Gauteng
Ensure the accuracy of all documentation before capturing data on to the relevant system. Human resources systems and tools. Must have call centre experience.
Production Manager
Lupo Bakery —Kya Sand, Gauteng
5 years’ experience baking/manufacturing (FMCG). Fully understand and implement the company’s Food Safety policy and work in conjunction with the Food Safety &…
Quick Apply
1d
IR Officer
Bluespec Holdings —Bramley, Gauteng
5 years working experience in the Industrial relations field. Work on Salesforce to ensure all disciplinary paperwork has been placed in file i.e., on the…
Payroll Administrator - Must have Mibco Experience
Jobs4All —Johannesburg, Gauteng
Responsible for the coordination between payroll and human resources, to ensure proper flow and maintenance of employee data,.
Group Payroll & HR Administrator
Lexdan Select —Johannesburg, Gauteng
Collect, verify, compile and distribute employee payroll data for multiple entities. Calculate and process weekly and monthly payroll changes timeously.
R300 000 - R375 000 a year
Quick Apply
HR Officer
Rhenus Logistics —Johannesburg, Gauteng
A minimum of 2 - 3 years’ HR admin experience. Request monthly health and safety check lists from all the SHE reps. Matric or senior certification equivalent.
Executive Sous Chef
TSOGO SUN CASINO MANAGEMENT COMPANY (PTY) LTD —Fourways, Gauteng
If you have these *qualifications*, join our team: (1) Matric (NQF 4); (2) a national diploma in hospitality management or a qualified chef diploma from City &…
Quick Apply
2d
Front Office Manager - Protea Hotel Fire & Ice! Johannesburg Melrose Arch
Marriott International, Inc —Johannesburg, Gauteng 2076
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Organizational Capability - Evaluates and adapts the structure of own…
Construction Manager
Billion Group —Fourways, Gauteng
Solid Construction management experience in Affordable Housing (5-10 years). Leadership and human resources management skills. Be able to read Building Plans.
Quick Apply
Regional HR Manager – SA Metal Group Gauteng
SA Metal Group (Pty) Ltd —Elandsfontein, Gauteng
A degree or diploma in Human Resources, Human Capital or Industrial Psychology At least 5 years’ management experience in a medium to large company - preferably…
Quick Apply
6d
HR Administrator
AVI Limited —Kempton Park, Gauteng
The successful incumbent will report to the HR Manager and will be responsible for providing general administrative and office support to the Human Resources…
Customer Integration Specialist (South Africa)
Quantanite —Johannesburg, Gauteng 2191
Bachelor’s degree in Business, Communication, Supply Chain, or a related field. Request and manage the collection of essential customer business information and…
Quick Apply
6d
Export Sales Manager
Nutreco —Johannesburg, Gauteng
Business process/operational improvements: participates from the own discipline in multidisciplinary project teams on business process/operational improvement…
6d
Human Resources Manager
Excellerate JHI —Sandton, Gauteng
Bachelor’s degree in Human Resources Management or related field. Collaborate with managers to identify high-potential employees and provide targeted…
Employee Communications Specialist - Digitial Workplace
Glencore —Johannesburg, Gauteng
Develop and refresh content for global and local office intranet sites, including pages and news updates ensuring relevance to local audiences while maintaining…
14d
Assistant Vice President
Quantanite —Johannesburg, Gauteng 2191
At least 10 years working experience, with at least 5 years in the business process outsourcing and/or customer experience sector. Low to zero campaign churn.
Quick Apply
1d
HR Analyst
Native Brands —Johannesburg, Gauteng
5-7 years experience in an analytical / data driven role (non negotiable ). The successful candidate will be responsible to *collect, compile, and analyze HR…
R35 000 - R40 000 a month
Quick Apply
HR and Payroll Administrator
Talent 101 —Johannesburg, Gauteng
Provide support for various HR administrative tasks as needed. Diploma or degree in Human Resource Management. Experience with Sage 300 is highly advantageous.
R12 999 - R16 999 a month

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JO SA Quality Agent

Advanced Call Center Technologies, LLC - Johannesburg, Gauteng

Apply Now

Job Details

14 days ago

Full Job Description

Advanced Call Center Technologies

Job Description

Quality Analyst

Reports To: Manager, Training & Quality

Department: Training

FLSA: Non-Exempt

Prepared By: Human Resources

Position Summary

Under the general direction of the Director of Training & Quality, facilitates company and client monitoring and adherence to programs requirements.

Nature and Scope

Position reports to the Manager, Training & Quality. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

Essential Duties and Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Performs monitors of customer care email and chat responses.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and managers.

Prepares and analyzes internal and external quality reports for management staff review.

Provides call floor support

Other Duties as described my management

Supervisory Responsibilities

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School diploma/GED. Associate’s degree or some college preferred.

Experience: Minimum of one year of related call center experience. Supervisor or training experience preferred.

Skills:

Computer experience in a Windows and web-based environment.
Experience using internet, word processing, spreadsheet and calendar software required. MS Word, Excel and Outlook experience preferred.
Ability to speak effectively in front of groups of employees or customers.
Ability to write and complete routine reports in various formats.
Ability to analyze, interpret and report results, trends and outcomes.
Ability to deal with problems involving several concrete variables in standardized situations

Certificates, Licenses, Registration: None required

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills – Maintains confidentiality; Able to interact with a high volume of people; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Verbal Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds effectively to questions.

Written Communication – Writes clearly and informatively; edits work for spelling, grammar and accuracy; Able to read and interpret written information.

Problem Solving – Ability to design workable solutions to problems in a timely manner and within an ambiguous environment.

Reasoning Ability - Apply common sense understanding to carry out instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Supports everyone’s efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Quality – Completes work in timely manner; Works quickly and efficiently. Looks for and implements process improvements.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Flexibility to work as required and when needed to address urgent issues.

Dependability – Follows instructions, responds to management directions; Takes responsibility for own actions; Keeps commitments; Commits to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 20 pounds.

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company. The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

Employee Signature Date

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human resources jobs in johannesburg, gauteng

JO SA Quality Agent

Director of Human Resources - Johannesburg Marriott hotel Melrose Arch

HR Consultant: BluTrain

Production Manager

IR Officer

Payroll Administrator - Must have Mibco Experience

Group Payroll & HR Administrator

HR Officer

Executive Sous Chef

Front Office Manager - Protea Hotel Fire & Ice! Johannesburg Melrose Arch

Construction Manager

Regional HR Manager – SA Metal Group Gauteng

HR Administrator

Customer Integration Specialist (South Africa)

Export Sales Manager

Human Resources Manager

Employee Communications Specialist - Digitial Workplace

Assistant Vice President

HR Analyst

HR and Payroll Administrator

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