Leading daily buzz sessions (huddles), live listening, side by side coaching and structured 1:1 and compliance feedback. Minimum Call Centre experience 3 years.

Maintains events calendar (site wide meetings, huddles, outbound call campaigns, marketing email "blasts", etc) and ensure that impacts to the business are…

Observation - Periodically joining the Team Captain on calls with the client, team huddles or coaching sessions to ensure you are up to date with all client and…