9 Best genpact jobs in johannesburg, gauteng (Hiring Now!)

Voice Agent - Process Associate - English - On site Johannesburg
Genpact —Johannesburg, Gauteng
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues.
Value Added Service - Process Associate – English – On site Johannesburg
Genpact —Johannesburg, Gauteng
Benefits such as Medical Aid, Retirement and risk benefits. Supporting Business by ensuring all Value added deliverables are met. Ensure SOPs are up to date.
6h
R2R – Senior Process Associate – English – Onsite Johannesburg
Genpact —Johannesburg, Gauteng
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. In this role, you will be responsible to support the end-to-end Cash Flow and…
6h
Accounts Payable – Senior Process Associate – English – On site Johannesburg
Genpact —Johannesburg, Gauteng
Benefits such as Medical Aid, Retirement and risk benefits. Management reporting process providing timely, accurate and appropriate business financial…
2d
Controllership Finance – Senior Process Associate - English - Onsite Johannesburg
Genpact —Johannesburg, Gauteng
Completion of admin related tasks for tracking purposes (examples: MOJO, MJE tracker, etc.). Proficient with general accounting and closing and reporting.
6h
Plant Buyer – Management trainee – English – On site Johannesburg
Genpact —Johannesburg, Gauteng
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Technical degree preferred or additional experience/expertise.
Ecommerce Record to Report – Process Associate – English – Onsite Johannesburg
Genpact —Johannesburg, Gauteng
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Supporting Business by ensuring all Ecommerce Finance deliverables are met.
6h
HRO Talent Management- Assistant Manager – English – Onsite Johannesburg
Genpact —Johannesburg, Gauteng
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Actively participate in all process-related business meetings in-person or…
Vice President - Operations Account Leader
Genpact —Johannesburg, Gauteng
Develop and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness. Flexibility to travel as needed.

I want to receive the latest job alert for genpact in johannesburg, gauteng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Voice Agent - Process Associate - English - On site Johannesburg

Genpact - Johannesburg, Gauteng

Apply Now

Job Details

Full-time

Full Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Voice Agent - Process Associate - English – On site Johannesburg

The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities, answer inquiries and questions, handle complaints, troubleshoot problems and provide information related to product/services.

Responsibilities

The candidate will be responsible for managing all call assigned by the client within their working shift complying with the expected quality parameters, customer service levels as well to comply with the regular trainings and updates the client requires to operate seamlessly. The work scope includes, but is not limited to:

Fraud Detection
Servicing customers by answering product and service questions and advising about other products and services
Resolving product and service problems
Reviewing and making changes on customers’ account when needed
Handling complaints
Handling inbound and outbound calls (Spanish & English)
Adhering to compliance policy
Customer Service Oriented

Qualifications we seek in you!
Minimum Qualifications

High school diploma
85% English proficiency
Basic knowledge on Word, Excel
Basic knowledge on internet navigation
Flexibility – Schedules
B1 English Level Minimum

Preferred Qualifications/ Skills

Background on Customer service (desired but not mandatory)
Fraud detection experience (desirable but not a must)
Relevant experience .

What can we offer

Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationSouth Africa-Johannesburg

ScheduleFull-time

Education LevelHigh School Diploma/GED

Job PostingAug 19, 2024, 8:38:33 PM

Unposting DateSep 19, 2024, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time

Apply Now

genpact jobs in johannesburg, gauteng

Voice Agent - Process Associate - English - On site Johannesburg

Value Added Service - Process Associate – English – On site Johannesburg

R2R – Senior Process Associate – English – Onsite Johannesburg

Accounts Payable – Senior Process Associate – English – On site Johannesburg

Controllership Finance – Senior Process Associate - English - Onsite Johannesburg

Plant Buyer – Management trainee – English – On site Johannesburg

Ecommerce Record to Report – Process Associate – English – Onsite Johannesburg

HRO Talent Management- Assistant Manager – English – Onsite Johannesburg

Vice President - Operations Account Leader

Job Seeker Tools

Employer Tools

Browse

Stay Connected