KEY ACCOUNT MANAGER - FINTEC
About The Employer:
Fintech - Distribution of point of sale devises and merchant services.
R22,000 - R28,000 per month
Duties & Responsibilities
PURPOSE OF THE ROLE
Drive client loyalty, retention, and profitability in our most valuable clients.
Proactively drive revenue growth across our Key Accounts through effective cross-selling initiatives, driving usage at a store level, and capitalizing on the opportunities within each account.
Play an integral part in formulating a winning long-term client retention strategy that will support business growth and keep churn to an absolute minimum.
Identify patterns, trends, and root causes stemming from client issues, which need to be addressed and proactively propose solutions to these issues, managing Head Office expectations and [URL Removed] DUTIES
Actively manage a portfolio of 500 Key Accounts
Proactively grow revenue in these Key Accounts by cross-selling gift and loyalty, cash advance, and consumer finance as well as driving usage and ensuring we are the favoured provider across all the opportunities within the Key Account.
Formulate a winning long-term client retention strategy that will support business growth and keep churn to an absolute minimum.
Identify patterns, trends, and root causes stemming from client issues, which need to be addressed and proactively propose solutions to these issues, managing Head Office expectations and relationships.
Oversee the management of key projects for these Key Accounts ensuring on-time delivery and exceptional client satisfaction.
Create Account Plans, execute account strategies and enable achievement of defined objectives for clients through demonstrating a deep understanding of client needs and business value drivers.
Engage Head Office with a monthly performance report for Key Accounts, providing 360 view of the Account.
Connect Key Stakeholders of the company & Key Account on a Quarterly / Annual basis.
Deliver Key Account Plans through the Regional Account Managers that support the operational relationships at the store level for the related Key Accounts.
Engage the the companies Support team on Key Account strategies and execution plans on a monthly basis.
Take ownership of all critical rate negotiations on client contracts ensuring outcomes that satisfy both the client and the Sureswipe business.
Develop the Key Account relationship through managing and articulating Customer Value Propositions that enhance client satisfaction, increase loyalty and help differentiate the companies from the competition.
Build strong and lasting client relationships that will positively contribute to clients NPS score and increase customer satisfaction and loyalty.
Knowledge of the South African payment system and banking industry is preferable
Sales Force (CRM) proficient
Customer Value Growth & Retention Manager
LONG TERM POTENTIAL OF THE CANDIDATE
Growth opportunities with in the company are wide and varied. We are a dynamic and growing company that rewards great performance with not only the standard progression (take-my-boss'-job) path, but also offers exciting opportunities in group companies to those wishing to expand their horizons.
Desired Experience & Qualification
SKILLS, ATTRIBUTES AND QUALIFICATION
Sales Force CRM Proficient
Strong sales and negotiation skills
Deep project management and planning skills
Advanced client relationship and retention skills
Proven track record of value selling
Strong business and financial acumen required
Strong problem-solving skills
Proven track record in leadership
History of effective account management
Tertiary qualifications in Business would be preferable.
A minimum of 5 years experience in a key account or business development role;
Proven track record of being a top performer in sales and key account management
Proven leadership ability.
Successful candidates will be contacted for interviews.
Key Account Management
Client Relationship Management
new client acquisition
New Business Development
Point of sale
Desired Work Experience:
5 to 10 years
Desired Qualification Level:
Grade 12 / Matric
Employer & Job Benefits:
Group Life Assurance
Job Type: Full-time
Salary: R22,000.00 - R28,000.00 per month
- Do you have a reliable vehicle with a valid drivers license?
- Key Account Management: 5 years (Required)
- Business Development: 5 years (Required)
Willingness to travel:
Application Deadline: 2023/10/19