20 Best economics jobs in cape town, western cape (Hiring Now!)

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Customer Support Agent
Yoco —Cape Town, Western Cape 8000
A degree or special qualification will help to distinguish you from other applicants. Must be proactive, detail oriented, and demonstrate resilience under…
Estimated: R58,5K - R74,1K a year
3d
Business Development Economist - Internship
Afriforesight —Cape Town, Western Cape
You must have a keen interest in the SA economy as well as business development (sales), and stay up-to-date on current economic affairs in order to have…
Estimated: R191K - R241K a year
Quick Apply
13d
Bcom Graduate- Investment Consultant
Blue Desk Recruitment —Cape Town, Western Cape
You must be a recent grad with a Bachelor degree. Calling all recent Bachelor grads linked to Economics, Investments and Finance.
Estimated: R25 000 a month
Quick Apply
Graduate Buying Internship
MyRunway —Woodstock, Western Cape
A minimum of 65% aggregate with a recent degree in Fashion, Consumer Science, Business, Economics, Mathematics, or related fields. Uploading offers to our site.
Estimated: R122K - R154K a year
Quick Apply
5d
Investment Consultant - Graduate
Palesa Mbali Group —Cape Town, Western Cape
Core responsibility is to service Investors, potential Investors and Financial Advisors through discussions and explanations of all the funds and products (i.e.…
Estimated: R19 000 - R21 500 a month
Junior Development Economist
Urban-Econ Group —Cape Town, Western Cape
Draft applied economic and social research studies. Interest in social & economic research. A minimum of a Post Graduate Diploma or Honours degree in Economics,…
Estimated: R174K - R220K a year
Application Specialist
Nexford University —Cape Town, Western Cape
Use different platforms to convert leads to customers – calls, emails, chat and social media channels. Deliver on weekly meaningful calls and monthly enrollment…
Estimated: R210K - R266K a year
Quick Apply
2d
Krutham Internship Programme
Krutham —Cape Town, Western Cape
Such applicants would be recent graduates with degrees in journalism and media studies, or a finance-related degree.
Estimated: R122K - R154K a year
Quick Apply
PSG Graduate Programme | 2024
PSG Konsult Ltd. —Cape Town, Western Cape
Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents.
Estimated: R122K - R154K a year
Paraplanner
PSG Konsult —Tygervalley, Western Cape
Valid driver’s license and own vehicle. At least 3 - 5 year’s relevant work experience within the financial Services industry. E-reviews of selected clients.
Estimated: R164K - R208K a year
Quick Apply
Customer Support Team Lead
Yoco —Cape Town, Western Cape 8000
Work with stakeholders to own the recruitment and growth of the Customer Engagement Team. Must be proactive, detail oriented, and demonstrate resilience under…
Estimated: R109K - R138K a year
3d
Graduate Trainee/Analyst
SET Recruitment Consultants —Cape Town, Western Cape
Bachelor's degree in Business, Economics, Finance or equivalent with a strong academic record. CFA or part advantageous or newly qualified CA (SA).
Estimated: R88,9K - R113K a year
13d
Sustainable Investment Analyst
Futuregrowth —Cape Town, Western Cape
Supporting the Portfolio Managers and Business Development team with client. On a wide range of general areas (such as governance, carbon emissions, gender.
Estimated: R122K - R154K a year
Junior Research Analyst - Commodities
Afriforesight —Cape Town, Western Cape
A bachelor’s degree in a mining commodity related field (B. Sc. and B. Eng.) from a recognized university. Afriforesight, a leading research firm based in Cape…
Estimated: R120K - R152K a year
Quick Apply
13d
Creative Director
Yoco —Cape Town, Western Cape 8000
Exceptional copy, design and artistic skills, with a strong portfolio showcasing a wide range of highly effective, award-winning creative projects.
Estimated: R220K - R279K a year
5d
Head of Bids
HyperionDev —Cape Town, Western Cape
Ability to multitask with research projects, data analysis and coordination with the executive team. You will be responsible for managing the Bid team to…
Estimated: R180K - R228K a year
Quick Apply
3d
Head of Strategy
Digitas —Cape Town, Western Cape 7925
Provide strategic thought leadership on how media fits within a connected marketing world and collaborate with account, technology, strategy, creative and data …
Estimated: R180K - R228K a year
Quick Apply
Onboarding Agent
Pure Placements (PTY) LTD —Cape Town, Western Cape
An RE 5 certification is highly beneficial. You’ll need to achieve daily/weekly/monthly sales calls and targets consistently, and will also need to have a…
Estimated: R20 000 a month
Senior Community Participation Expert
VPUU NPC —Observatory, Western Cape
A relevant degree/diploma in developmental studies, urban studies, project management, and community facilitation. Ability to work under pressure.
Estimated: R35 000 a month
Quick Apply
10d
HEAD OF DEPARTMENT: LICENSING
Western Cape Gambling & Racing Board —Parow, Western Cape
Please note that the shortlisted candidates will be required to be available for competency assessment, technical exercise and interviews at a date and time as…
Estimated: R174K - R220K a year

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Customer Support Agent

Yoco - Cape Town, Western Cape 8000

Apply Now

Job Details

Estimated: R58,5K - R74,1K a year 3 days ago

Full Job Description

Who we are

Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 350 team members globally, operating across international markets, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

Grow With Us.

About the Customer Support team

The Customer Support team is committed to providing an outstanding customer experience. In your role as a Customer Support Consultant, you will be empowered to help our customers with some of their most complex concerns. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience of our products as seamless and delightful as possible.

As a Customer Support Consultant, you'll be the company's emissary and will use your exceptional empathy and product expertise to ensure our customers feel understood and, most of all, valued. Your energy will be focused on handling customer queries efficiently and effectively, seeking an opportunity to improve customer trust and experience. Self-starters who spot, solve problems and see ways to improve our customers’ experience at scale thrive at Yoco - and you'll have a significant role to play when acting as the voice of our customers.

At Yoco, Customer Centricity is at the core of our DNA: everything we do is centred around our customers. Providing a quality customer experience is at the heart of everything we do. It starts with a simple sign up process, which gets our merchants up and running seamlessly. What comes next, is all about keeping our merchants delighted throughout our partnership and their business’s growth.

About the role

Managing and resolving daily customer support inquiries via phone, email, web, in-app chats, and social media platforms.
Serve customers by providing required information, resolving product and service problems, all while demonstrating a willingness to go the extra mile.
Guide our customers, by providing appropriate solutions and alternatives within the service level agreement, and follow up to ensure satisfactory resolution.
Build and nurture sustainable relationships of trust through open and interactive communication with Yoco customers.
Co-create with the Customer Support squad lead/manager on systems and processes to make sure that fantastic customer support is consistently delivered.
Continuously educate the organisation on our customers’ pain points and needs (Be the voice of our customer).
Meet personal/customer support targets (KPI’s) as set by the Customer Support Manager

Additional:

Mentor junior consultants through a buddy system in order to fast track their development
Managing and resolving escalation channels directly impacting the successful outcome of customer support queries.
To stay abreast of all product updates and internal processes/systems in order to facilitate a seamless transition
Meet all training requirements and QA expectations as set by management
Support the teams over weekends should team lead not be available

About you

Proven track record of customer support experience (preferably in a fast-paced Fin-tech or international company). A degree or special qualification will help to distinguish you from other applicants.

Effective communication and customer relations skills, with the ability to develop and nurture relationships on all platforms used in support
Ability to work independently and demonstrate rigorous time management.
Ability to learn quickly, and fast become an expert in Yoco’s product offering and customer needs.
Must be proactive, detail oriented, and demonstrate resilience under pressure.
Be solution driven and a self starter
Ability to remain calm and perform well in high-stress moments.
Be tech savvy, and have a working knowledge of operating CRM databases and other business tools, such as Salesforce, Natterbox and MessageBird

Bonus competencies:

1+ years + of work experience as a customer support consultant
Flexibility to work rotating shifts which include weekends and public holidays
Have a postgraduate qualification

The People We’re Looking For

We’re looking for people who want to grow. And as Yoco grows we hope they stay with us, long term

Building things that make society more equal is a daunting task. And it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission, but also our values, when it comes to how we work.

You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we love to laugh, cherish each other’s quirks, and be authentic.

Find out more about who we are here.

Please note that this is a remote-based position and we are open to applications from candidates based in South Africa, the Netherlands, Egypt, Kenya, Zimbabwe, Nigeria, United Arab Emirates and the UK.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

Apply Now

economics jobs in cape town, western cape

Customer Support Agent

Business Development Economist - Internship

Bcom Graduate- Investment Consultant

Graduate Buying Internship

Investment Consultant - Graduate

Junior Development Economist

Application Specialist

Krutham Internship Programme

PSG Graduate Programme | 2024

Paraplanner

Customer Support Team Lead

Graduate Trainee/Analyst

Sustainable Investment Analyst

Junior Research Analyst - Commodities

Creative Director

Head of Bids

Head of Strategy

Onboarding Agent

Senior Community Participation Expert

HEAD OF DEPARTMENT: LICENSING

Who we are

About the Customer Support team

About the role

About you

The People We’re Looking For

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