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This career opportunity is available at Santam Auckland Park Office, Johannesburg for a Portfolio Manager: Outsourced Business, in the Outsourced Business Unit

WHAT WILL YOU DO?

Develop and implement growth and profitability plans, per portfolio in the chosen market segments and balance efforts and spend between Personal Lines and Commercial Lines accordingly.
Identify and communicate opportunities and ensure Binder holder awareness of Santam Outsourced Business (OB) product and service offering.
Maximize retention of desirable clients.
Develop and implement retention plans per binder holder portfolio aligned with Santam OB segmentation model as far as possible (renewal process, cancellations, new business).
Ensure monthly exchange of data to monitor growth and profitability

- Procurement - align with Santam model to ensure cost savings

Analyse data and regularly ensure that rating structures are updated and aligned with risk
Retention strategy aligned with the OB segmentation model
Renewal process aligned with Santam segmentation model
Data analysis and Client Lifetime Value as per the Centre of Expertise planning
Enable binder holder to offer and deliver client centric risk management solutions to our target market
Implementation of Astute (electronic data transfer)
Knowledge of Binder holder value chain: Procurement, Salvage & Recoveries, Assessors
Understanding Business Partner client base (segment) and relation to other lines of business
Ensure alignment of Claims, Finance & Underwriting processes internally and with Santam
Monitor the application of best practice
Facilitate and support binder holder compliance with all regulatory requirements
Improve core process efficiency and capability
Drive with the support of Risk Services the implementation of electronic pricing tools
Minimise claims leakage through effective benchmarking and implementation of best practice processes with all business partners: outstanding estimates, estimation and claims philosophy, salvage and recoveries, assessor’s fees, Drive in Centres, procurement, ensure alignment between policy wording and bank of endorsements, monitor double payments and unallocated cash

Monthly reporting (Focus on deviations and negotiation and implementation of corrective actions)
Management of Centre of Expertise and binder holder relationship and processes.
Monthly meetings between Santam OB and binder holder including regional meetings.
Data analysis and corrective actions
Liaise in review of policy wordings, rating structures and underwriting criteria on Santam wordings as well as bespoke offerings.
Co-ordinate product development structure and manage the operational implementation of solutions and deal with change management
Management and monitoring of agreed mandates/processes of binder holder in terms of;
Strategy
Finance
Claims processes and settlements
Underwriting
Systems
Risk Assurance Reviews
Training and development
Claims bordereaux (double payments and unallocated cash)
Audits and implementation of audit findings
Claims process
Underwriting process
Finance process
Management - Together with the binder holder, drive the development and execution of business plan.
Agree on shared objectives and targets and drive mutual sustainable growth.
Relationship Management - Drive improved understanding of the customer and overall business (marketplace, channel, consumer, competitive environment, strategy, productivity, profitability and the across value chain).
Identify customer needs and drive opportunities in line with Santam OB business strategy
Ensure timely support and implementation of corrective actions of Risk Assurance Reviews

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Good negotiating ability and sound management abilities
Advanced Microsoft office capabilities (Strong proficiency in digital tools and platforms recommended)
Relationship building skills
Business Acumen
Proven track record of process and project management skills
Insurance regulatory knowledge

QUALIFICATIONS AND EXPERIENCE

Relevant Insurance Qualification
At least 5 years Outsourced Business/Binder experience
Experience across Personal and or Commercial Lines
At least 7 years experience and knowledge of operational insurance processes across entire value chain for personal and commercial lines.

KNOWLEDGE AND SKILLS

Customer Service and Management
Regulatory & Compliance
Business processes
Marketing and Sales Knowledge
Reporting and Administration
People Management
Strong analytical skills
Strong networking and stakeholder management skills
Strong communication and relationship building skills
Strong project management skills

PERSONAL ATTRIBUTES

Interpersonal Savvy
Manage complexity
Plans and Aligns
Builds Effective Teams
Proven performance in driving business results
Assertiveness

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance.This is Freedom!

Apply Now

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