A reputable Medical Aid is seeking a Dental Administrator to join their Hospital Benefit Management team in Pretoria. Please note: This is an office-based role.
Job Purpose
To improve overall operational efficiency and ensure an optimal member experience by assisting with dental authorisations, enquiries and feedback.
Summary of duties
- Client Relations: Assisting the Client by approving appropriate funding.
- Delivering an effective call Centre service in order to achieve member satisfaction.
- Telephone Etiquette: Answering telephone calls in a way that achieves member satisfaction.
- On-going training and development: Update knowledge and skills in order to deliver a cost-effective and professional service.
- Risk Management: Pended list to be updated within 30 days.
- Pre-authorization should be granted within the option benefits, Scheme and clinical protocols.
- Effective Customer Service Delivery: Delivering an effective Call Centre service in order to achieve member satisfaction.
Qualifications
- Grade 12
- Diploma in an accredited Oral Hygienist programme
- Active registration with HPCSA as an Oral Hygienist
Experience
- Minimum 2 years’ experience in a Dental Administrative position
Job Types: Full-time, Permanent
Pay: R1,00 - R2,00 per month
Application Question(s):
- What is your monthly salary expectation? (Before deductions)
Education:
Experience:
- Dental Administration: 1 year (Required)
License/Certification:
- HPCSA registration as an Oral Hygienist (Required)
