410 Customer service agent Jobs and Work

Customer Service Agent
WNS Global Services —Durban, KwaZulu-Natal 4051
- Full-time
Quick Apply
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Pinnacle placement —Pretoria, Gauteng
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Debt Collections Call Center Agent
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- R6 000 a month
- Full-time
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12d
Customer Care Agent
Urang —Stellenbosch, Western Cape 7600
- R15 000 - R20 000 a month
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1d
Agent: Inbound Contact Customer Center Braamfontein
Bidvest Bank —Johannesburg, Gauteng
- Full-time
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5d
Customer Care Agent
Schneider Electric —Johannesburg, Gauteng
- Full-time
Retail Store Agent
Conquerors Marketing —Johannesburg, Gauteng
- R1 500 - R2 000 a week
- Full-time
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Customer Success Agent
Social Discovery Group —Home Based
- Full-time
- Remote
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8d
Customer Service Agent
MyTalent Software —Pinelands, Western Cape
- R9 000 a month
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5d
ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
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Call Center Agent - Inbound - Centurion, South Africa
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Verification Agent
Shoprite Group —Randburg, Gauteng
7d
Call Centre Agent
MSX International —Johannesburg, Gauteng
- Full-time
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6d
Customer Service Operations Agent
OneDayOnly —Cape Town, Western Cape 7405
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Call Centre Agent
Career Start International —Cape Town, Western Cape
- R8 000 - R10 000 a month
- Full-time
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4d
SALES REPRESENTATIVE AGENT NO EXPERIENCE
MT DIRECT ROUP —Johannesburg, Gauteng
- R4 000 - R4 500 a month
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8d
Team Leader Customer Service Call Centre Mr Price Money Durban
Mr Price Group —Durban, KwaZulu-Natal
14d
Call Centre Agent (New aAccounts) Mr Price Money
Mr Price Group —Durban, KwaZulu-Natal
6d
Customer service (entry level)
Dauntless Dynasty Marketing (Pty) Ltd. —Cape Town, Western Cape
- R2 500 - R4 500 a week
- Full-time
Quick Apply
Sales Agent: MiwayLife (Parktown, Gauteng)
Sanlam —Johannesburg, Gauteng

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Customer Service Agent

WNS Global Services -
Durban, KwaZulu-Natal 4051

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organization.
Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.

Qualifications

Grade 12 / Matric
Minimum of 6 months call center experience in a service environment
UK call center experience advantageous

Additional Information

Required Skills:

Computer literacy
Proficient in MS Word, Email and good typing speed
Neutral accent with excellent verbal and written English communication skills

Competencies:

Customer service orientation
Results driven
Quality focus
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Empathetic

Quick Apply

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Customer service (entry level)

Sales Agent: MiwayLife (Parktown, Gauteng)

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