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Retail Store Manager

Samsonite - South Africa

Apply Now

Job Details

Full-time 6 days ago

Full Job Description

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Purpose

The Store Manager is responsible for achieving sales target and enhancing profitability through the efficient management of staff, product and operating expenses.

The Store Manager position includes, but is not limited, to the following major accountabilities:

Store Performance and Analysis

Meets and exceeds sales plans set for the store within defined budgets.
Understands, collects and analyzes KPI’s constantly working to excel them.

Customer Service

Applies and oversees adherence of the store team to the 4 mandatory selling standards, with each and every customer.
Applies and oversees that the store team applies every step of selling process proposed by Training Manager, exploiting every customer opportunity.
Uses up-to-date technical product knowledge to generate sales.
Actively builds customer loyalty encouraging personal trade.
Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
Exceeds the company target Mystery Shopping results (75%).

Human Resources Management

In cooperation with the Retail Manager, attracts and recruits high caliber and talented staff.
Develops team spirit, creates a customer focused team, build a team with complementary strengths.
Trains, coaches, develops, and motivates to retain staff.
Measures staff performance and controls disciplinary, capability and attendance procedures.
Schedules staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store.
Implements and follows HR procedures and policies and send timely and precise info for payroll process.

Stock management

Manages stock levels and makes key decisions about stock control.
Ensures correct pricing of products displayed on the shop floor.
Minimizes losses to achieve the company shrinkage target.
Inputs and plans all stock movement and coordinates with the central retail team.

(FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)

Operations

Oversees strong compliance with and adherence to each company operational policy and procedure (cash and banking, opening and closing, health and safety, etc.).
Oversees strong compliance of company operational policy with local legislation.
If applicable, observes specific local requirements relating to the trading environment.
Maintains all required paperwork meeting the required deadlines.
Maintains permanent store cleanliness and appearance to offer a customer friendly environment.
Ensures that repairs are handled in a professional way with precise follow-up.

Merchandising, Marketing & Promotions

Maintains store and window presentation and visual merchandising in accordance with defined standards.
Ensures thorough preparation and implementation of promotions and correct use of promotional POS materials.
Makes suggestions on VM to adapt to local customer profile.
Maximizes all local marketing opportunities.

Communication

Communicates in a clear, concise and understandable manner and listens to others in national language and in English.
Updates colleagues on business performance, new initiatives and other pertinent issues.
Keeps abreast of local and new market trends in the retail industry, of customer preferences and monitors local competition and shares this info and makes recommendations to management.
Oversees compliance with all company policies and standards.
Complies with personnel dress code and grooming in line with company policy.
Communicates info from local/centre mgt to Samsonite mgt team.

Security

Ensure the safe is locked and secure at all times.
Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.
To ensure that any security issues are acted upon where possible and reported to Management.
Work with Retail Manager to identify and address any all issues with regard to external and internal losses.

House Keeping

Maintain high standards within the branch.
Ensure that cleaning is carried out daily and look after all fixture fittings and stock.

Attendance

To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.
If absent or late, to contact the Retail Manager at the earliest opportunity to allow for any alternative arrangements to be made.

Appearance

Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Ensure that your team meets the dress code and appropriately represents the Company at all times.

Health & Safety

Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.

Additional Responsibilities

To perform duties of a similar nature as required and directed by Management.

Reporting line

TheStore Manager is reporting to the Retail Manager.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply Now

brand ambassador jobs

Retail Store Manager

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Graduate Opportunity - Financial Assessor

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Fashion Consultant (40hr) - Relay Jeans - Kathu Mall

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Dental Assistant - Woodhill

Fashion Consultant (40hr) - Exact Rustenburg Mall

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Lodge Manager

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HR Manager

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Restaurant Manager

Head of Learning - Corporate Services

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Musketeer | Mpumalanga

Spa Experience Manager

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