20 Best personnel jobs in soweto, gauteng (Hiring Now!)

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Call Centre Supervisor
Fidelity Services Group —Roodepoort, Gauteng
Ensure that all relevant communications, records and data are uploaded/attached to calls. Minimum 5 years’ experience in inbound / outbound scheduling/ sales…
4h
Office Administrator
Feedem Recruitment —Alberton, Gauteng
Assisting with unit admin relief and leave replacement. 3 - 5 years’ experience in a similar role. Assist with the day to day filling and organisation of the…
1h
Sales Manager
PNG Air Limited —Johannesburg, Gauteng
Preferably 10 Years minimum experience sales and marketing field including 5 years in a management role(s) or Equivalent.
R120 000 a month
Quick Apply
1d
Site Engineer Intern
Manganyi Consulting Engineers —Krugersdorp North, Gauteng
Bachelor’s degree in Civil Engineering or a related field. Coordinate with subcontractors, suppliers, and site personnel.
R9 500 - R14 000 a month
Quick Apply
1d
Retail Contract Manager
Fidelity Services Group —Johannesburg, Gauteng
A valid unendorsed driver license with own reliable transport essential. Must be able to work under pressure and for extended hours as and when required.
16h
Male Security officer
Malatji Specialised Services —Johannesburg, Gauteng
Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately.
R5 000 - R7 000 a month
Quick Apply
Video Analyst - Specialized Services Helderkruin
Fidelity Services Group —Roodepoort, Gauteng
Relevant Degree or Certification: A degree in criminal justice, cybersecurity, forensics, IT, or a related field may be preferred.
4h
Electrician
Talent 101 —Johannesburg, Gauteng
5 years relevant experience in a related role within the food manufacturing/FMCG environment and experience in leading a team.
R25 999 - R29 999 a month
10d
Sales Representative
Apex Cordset Technologies Pty Ltd —Johannesburg, Gauteng
Financial Acumen: The ability to understand and use financial data to inform sales strategies, pricing decisions, and contract negotiations.
4h
Food & Beverage Support Expert - Johannesburg Marriott Hotel Melrose Arch
Marriott International, Inc —Johannesburg, Gauteng 2076
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety…
Human Resources Manager
Njilo Consulting & Logistics (PTY) LTD —Johannesburg, Gauteng
Administer HRIS (Human Resources Information Systems) and other HR software platforms to manage employee data, payroll, benefits administration, and reporting.
Quick Apply
10d
Demi Chef de Partie - Johannesburg Marriott Hotel Melrose Arch
Marriott International, Inc —Johannesburg, Gauteng 2076
Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling,…
3d
Property Manager (Retail)
Broll Property Group —Alberton, Gauteng
Authorise cleaning, consumables, electrical and general maintenance orders. 5 Year budget – preparation and control. Assistance is provided as needed.
22h
Technician
SGS —Westonaria, Gauteng
Experience may be considered if the candidate does not have a tertiary degree. Assume responsibility over processing of data, including reporting of the…
Quick Apply
Guest Arrival Expert (Bellstand/Porter) - African Pride by Marriott Melrose Arch Autograph Collection
Marriott International, Inc —Johannesburg, Gauteng 2196
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…
Site Administrator - Alrode
Ecowize —East Rand, Gauteng
Daily capturing of timesheets and PPE Management. Management of new engagement and personnel files. Experience in the cleaning of food processing facilities is…
13d
Operations Manager
Redwood Media —Johannesburg, Gauteng
Valid drivers licence and own reliable vehicle. *See to it that all stores and staff adhere to the Occupational Health and Safety Act and Policies by…
R10 000 - R15 000 a month
Quick Apply
10d
Director of Human Resources - Johannesburg Marriott hotel Melrose Arch
Marriott International, Inc —Johannesburg, Gauteng 2076
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits…
General Manager
HotelJobs.co.za —Johannesburg, Gauteng
As General Manager you’ll be responsible for mentoring teams, front & back of house daily operations, guest experience & the ability to drive revenue.
R25 000 - R28 000 a month
Sub Regional Marketing and Sales Manager
SGS —Johannesburg, Gauteng
Utilize data and analytics to inform marketing strategies and decision-making. Lead the development and positioning of the Company within the sub region.
Quick Apply
2d

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Call Centre Supervisor

Fidelity Services Group - Roodepoort, Gauteng

Apply Now

Job Details

Permanent 4 hours ago

Full Job Description

Overall purpose of the job: As the Call Centre Supervisor you will be accountable for the daily running and management of the Call Centre through the effective use of resources.

You will be responsible for the monitoring the call centre environment. The Supervisor will listen to various Scheduling recordings for audit purposes and customer service initiatives.

This will include Inbound, Outbound

You will create an effective support team and strong business partnerships with the internal FSD functions (including but not limited to Sales, Technical, Marketing, HR, NCRC, Finance and IT).

Required to form partnerships with external service providers including but not limited to Subcontractors, Amber connect, ICS, BYC.

You will need to establish and maintain a culture of continuous improvement and to continually improve our service offerings.

You will have the responsibility of supervising the team of agents, motivating them to meet and exceed scheduling targets through the scheduling of fitments, as well as assisting with incoming calls, e-mails etc.

The Call Centre Supervisor ensures that the operations support Secure Drive strategic plans and are in accordance with established policies and procedures.

Duties & Responsibilities:

Effectively supervise call centre agents, ensuring optimal performance by overseeing all the activities of the call centre Agents
Review, monitoring and tracking of individual agents performance monthly and relevant documentation thereof
Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
Meeting and exceeding performance targets for speed, efficiency, schedules and quality within the outbound/Inbound call centre
Liaise with agents and third parties to gather information and resolve issues for inbound line
Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies and procedures
Maintain up-to-date knowledge of industry developments and call centre best practices
Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
Ensure that all relevant communications, records and data are uploaded/attached to calls
Attend regular meetings with Agents to discuss all matters related to the outbound and inbound call centres
Improve Customer Service & Retention Strategies
Reach required Scheduled fitments daily on daily outstanding’s received.
Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
Formulate and implement employee corrective actions as needed including training and/or coaching sessions
Compile accurate management reports on call centre statistics and activities
Track attrition and absenteeism levels for overall Call Centre, flagging any areas of concern
Fair and consistent application of company disciplinary procedures
Ensure continuous process improvements and ensure that appropriate awareness benefits are passed to relevant Call Centre staff
Monitor timekeeping and payroll records
Provide timely and accurate quality assurance on inbound and outbound calls
Analyse calls, identify issues, document the problem, the root cause and the corrective action
Contribute to the development of training material and company Standard operating procedures
Periodically review and update Standard Operating procedures to ensure operations efficiency
Contribute to the development of best practice to improve scheduling volumes and quality
Live coaching
Call listening sessions with team
Call Calibration sessions with team and provide full report
System training e.g. Pics/all Amber programmes/Planner
Checking Disposition accuracy
Daily feedback on individual performance
PIP – performance improvement plans
Training of all existing and new products

Minimum qualifications and experience:

Matric / Grade 12
Relevant qualification/degree advantageous
Certificate in Basic Principles of Call Centre (advantageous)
Minimum of 2 years in Supervisor / Team Leader role within a call centre environment
Minimum 5 years’ experience in inbound / outbound scheduling/ sales call centre
Excellent verbal and written communication skills
Computer Literate (MS Office, Excel, PowerPoint)
Great interpersonal skills
Demonstrate ability to manage own workload and effectively prioritise activities
Ability to manage change and motivate people through it

Attributes:

Target Driven
Coaching Skills
Analytical Skills
Integrity
Efficient
Punctual
Disciplined
Influencer
Patience
Attentiveness
Assertiveness
Sound leadership skills with the capability to motivate and develop staff
Clear communication skills
Ability to use positive language
Action orientated
Time Management
Planning and Organizing
Great work ethic and a willingness to do what needs to be done
Attention to detail
Problem Solving
Ability to perform under pressure and within a fast paced environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Apply Now

personnel jobs in soweto, gauteng

Call Centre Supervisor

Office Administrator

Sales Manager

Site Engineer Intern

Retail Contract Manager

Male Security officer

Video Analyst - Specialized Services Helderkruin

Electrician

Sales Representative

Food & Beverage Support Expert - Johannesburg Marriott Hotel Melrose Arch

Human Resources Manager

Demi Chef de Partie - Johannesburg Marriott Hotel Melrose Arch

Property Manager (Retail)

Technician

Guest Arrival Expert (Bellstand/Porter) - African Pride by Marriott Melrose Arch Autograph Collection

Site Administrator - Alrode

Operations Manager

Director of Human Resources - Johannesburg Marriott hotel Melrose Arch

General Manager

Sub Regional Marketing and Sales Manager

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