Operations & Client Success Manager
Location: Remote (South Africa Preferred)
Company: The Social Creed Ltd
Employment Type: Full-Time
About Us
The Social Creed is a specialist influencer marketing and content production agency operating exclusively within the forex prop firm industry. We work with some of the largest and fastest-growing prop firms in the space, helping them scale through influencer marketing, affiliate partnerships, content creation, and brand-building campaigns.
As we continue to grow, we are looking for an Operations & Client Success Manager to become a key part of the business and help oversee the day-to-day execution of client campaigns.
The Role
This is a highly varied role that sits at the centre of the company. You will be responsible for ensuring campaigns run smoothly, clients receive an excellent experience, influencers complete their deliverables, and internal operations remain organised and efficient.
Initially, the role will involve executing existing processes and responsibilities. Over time, we are looking for someone who can take ownership, identify opportunities for improvement, and actively contribute to raising the overall standard of the business.
This position is ideal for someone who enjoys working in a fast-paced environment, thrives on organisation, communicates exceptionally well, and takes pride in keeping multiple moving parts aligned.
Key ResponsibilitiesClient Management
- Maintain strong relationships with existing clients
- Act as a primary point of contact for day-to-day communications
- Attend and lead client meetings and strategy calls
- Provide campaign updates and performance reporting
- Ensure clients receive a high level of service and support
Influencer Campaign Management
- Manage active influencer partnerships across multiple campaigns
- Track content deliverables and campaign deadlines
- Follow up with influencers to ensure commitments are fulfilled
- Coordinate account allocations, affiliate links, and campaign requirements
- Maintain accurate campaign tracking systems
Sales & Business Development
- Attend discovery and sales calls with prospective clients
- Follow up with inbound and outbound leads
- Assist with onboarding new clients
- Support the growth of the agency through strong communication and relationship building
Content & Production Coordination
- Coordinate with editors and content production teams
- Manage content review and approval processes
- Ensure projects are delivered on schedule
- Organise filming schedules and production timelines
- Maintain content calendars and delivery trackers
Operations & Process Improvement
- Maintain internal systems, trackers, and workflows
- Identify inefficiencies and suggest improvements
- Assist in creating and refining SOPs and processes
- Help improve the overall organisation and performance of the business
- Act as the link between clients, influencers, editors, and management
RequirementsEssential
- Exceptional organisational skills and attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple projects simultaneously
- Highly proactive and self-motivated
- Comfortable working independently in a remote environment
- Strong problem-solving abilities
- Professional and confident on client and sales calls
- Excellent follow-up and relationship management skills
Highly Desirable
- Previous experience within the forex, trading, broker, crypto, or prop firm industries
- Experience managing influencers, affiliates, or online creators
- Experience in customer support, account management, client success, or operations roles
- Familiarity with social media marketing and content production workflows
- Experience working within a marketing agency environment
What We're Looking For
We're not simply looking for someone to complete tasks.
We're looking for someone who wants to grow with the company, take ownership of responsibilities, and eventually become a key operational leader within the business.
The ideal candidate will naturally look for ways to improve systems, solve problems before they arise, and help elevate the standard of everything we do.
If you're organised, proactive, ambitious, and excited by the idea of helping build one of the leading marketing agencies in the prop firm industry, we'd love to hear from you.
Pay: R14 000,00 - R16 000,00 per month
Work Location: Remote
