Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.
One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,
In the course of your application: we may
- collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
- use your Personal Information to confirm references or background checks you have provided us.
- request your consent to participate in aptitude tests or recruitment assessments.
We also use your personal information to respond to your inquiries, to verify your information and to share information with you.
Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.
By applying for this position, you consent to us processing your personal information.
We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.
Position Overview:
As Technical Services Administrator, you will play a critical coordination role supporting the repair workshop and field technical service team. You will be responsible for administration, job cards, quotations, invoicing, planning support, reporting, stock coordination, customer communication, and ensuring accurate traceability of service activities.
You will work closely with technicians, management, customers, suppliers, and internal departments to ensure efficient workflow and high service standards.
This role requires excellent organisation, strong communication skills, high attention to detail, and the ability to manage multiple priorities in a technical environment.
Job Purpose
To support and coordinate Technical Services activities for the Olympus repair workshop and field service team. To ensure accurate administration, reporting, traceability, customer communication, and timely processing of service-related tasks. To support quality and compliance requirements of the respective OEM’s and internal systems while contributing to efficient and professional service delivery.
Key Responsibilities:
- Log, update, and close job cards for workshop and field service activities.
- Coordinate quotations, approvals, invoicing, credits, and customer follow-up.
- Prepare and maintain accurate service documentation and records.
- Support planning and scheduling of workshop repairs and field technician activities.
- Track repair progress, turnaround times, and service status updates.
- Coordinate stock, spare parts requests, backorders, and purchasing support.
- Produce monthly operational reports, KPI reports, and service dashboards.
- Communicate professionally with customers regarding service status, quotations, delays, and completions.
- Support calibration, tooling, and asset administration records.
- Maintain traceability of devices, repairs, parts usage, and technician activity.
- Assist with audit preparation and compliance documentation.
- Provide general administrative support to the Technical Services department.
