20 Best account manager jobs in Johannesburg, GAUTENG (Hiring Now!)

Customer Services Agent (TEMP) - SPARK Schools Support - Rosebank - 2024
SPARK Schools —Rosebank, Gauteng
Collaborate with school leaders and office managers to ensure that all information is transmitted to school sites as per the agreed policies and procedures.
R11 000 a month
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2d
SENIOR MANAGER: CAREER CENTRE (5 YEARS FIXED-TERM CONTRACT)
Sci-Bono Discovery Centre —Johannesburg, Gauteng
To lead and manage the Career Centre at Sci-Bono Discovery Centre by providing strategic direction and oversight to ensure effective delivery of career…
R1 100 000,00 - R1 217 148,54 a year
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Musketeer | Midrand
Red Bull —Johannesburg, Gauteng
Strong analytical ability (analyse sales and customer data). Master the On Premise universe by staying on the cutting edge of industry knowledge, trends and new…
4d
Account Manager
Ebony+Ivory —Johannesburg, Gauteng
Understanding of strategy development process and applying that to clients. Degree or diploma in marketing, communication, business management or relevant…
Account Manager - Africa
Axiata Digital Labs —Johannesburg, Gauteng
Identify opportunities for account growth and new business development. Collecting correct data to prepare proposals in response to requests for proposals (RFPs…
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Senior Communications Manager
Novo Nordisk —Johannesburg, Gauteng
At least 5 years of pharmaceutical industry communications experience (both in-house and agency). University degree in science/PR/communication, or related…
3d
VP Customer Service SSA
DHL Express —Johannesburg, Gauteng
Ensure appropriate talent selection, organization and leadership for major areas of the organization. Lead multiple teams of executives, directors/senior…
2d
Key Account Manager
Procter & Gamble —Johannesburg, Gauteng 2128
Working in sales, you will influence our customer's decisions in critical business areas by using conceptual selling techniques and data-based presentations.
Account Manager
RedCloud —Johannesburg, Gauteng
Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory. Forecast and track key account metrics.
Key Account Manager: QHSE
SGS —Sandton, Gauteng
5 Years management system experience (ISO 9001, 17021, 17065 or other). Analytical skills - review data and make actionable decisions to set and achieve sales…
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Account Manager
RELX —Johannesburg, Gauteng
Modern family benefits, including adoption and surrogacy. Managing Opportunities - Effectively manage pipeline and accurate forecasting of multiple sales…
General/Ops Manager
Future Motor Lease —Johannesburg, Gauteng
Minimum 5 years management experience. Analyzing accounting and financial data. Training low-level managers and staff.
Up to R30 000 a month
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5d
Account Manager (South Africa)
RateHawk —Johannesburg, Gauteng
Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in account management or business…
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Area Sales Manager
Donald Brown Group Of Companies —Johannesburg, Gauteng
A minimum of 5 years’ experience in a regional FMCG role. To rectify any concerns in the stores, be hands on and willing to pack shelves when needed.
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OPERATIONS MANAGER II
Smollan —Johannesburg, Gauteng
6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|. Effective administration|- Accurate information submitted to client and…
Export Sales Manager
Nutreco —Johannesburg, Gauteng
Account management: ensures the development and execution of professional account management, and maintains personal relationships with main accounts, within…
2d
CUSTOMER DEVELOPMENT MANAGER EXPORTS
Danone —Roodepoort, Gauteng
Minimum of 5 years of experience in Marketing / Category Management. Opens connections inside and outside by building, influencing and mobilizing stakeholders…
3d
Store Manager Mr Price Cellular
Mr Price Group —Sandton, Gauteng
Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health &…
Service Level Manager
Hewlett Packard —Johannesburg, Gauteng 2128
Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
5d
Business Development Manager
Turrito —Dunkeld, Gauteng
The BDM will focus on a) meeting potential new customers and gaining trust and deriving business from them b) generating new business leads and opportunities,…
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Customer Services Agent (TEMP) - SPARK Schools Support - Rosebank - 2024

SPARK Schools - Rosebank, Gauteng

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Job Details

Full-time R11 000 a month 2 days ago

Full Job Description

Watch our Vision Video: https://www.youtube.com/watch?v=hOU0TYnNsZo

Take a tour of our Website: https://sparkschools.co.za/

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively. The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 21 primary schools, 5 high schools and serving over 15,500 families in 2024. We are looking for dynamic people to join our team.

Reports To: Enrollment Manager

Purpose of Role:

The Customer Service Agent will play a key role in the day to day operations of the Customer Services Team. As the first point of contact with customers, existing parents, academic and school operations team members, this position will play an integral role in providing memorable and delightful customer experiences across all communication channels.

This Agent will act as a single point of contact for all internal and external stakeholders, including taking ownership of and resolving all their queries or challenges with a sense of urgency. In addition, the Customer Service Agent will be required to be accountable until a resolution is reached.

As a representative, the Customer Service Agent will need to supply information to potential customers about the product, follow up with current clients about satisfaction, and solicit new customers. Additionally, customer input is provided to developers and researchers to supply information for potential future product development.

This role will entail proactively managing leads and converting prospects or opportunities to finalise their online application forms. It is imperative for this person to continuously follow up with prospective parents to ensure quick turnaround times for application finalisation and the submission of all the required documentation within Service Level Agreements.

Requirements

Responsibilities:

Actively engage all leads (Expressions of Interest) received within the required service levels to ensure the team achieves specified conversion ratios.
Contact potential clients and sell SPARK products with focus on filling our Schools Network to 100% capacity.
Answer inbound calls from customers, existing parents, academic staff and school operations staff with regards to all their queries and administrative requirements.
Deal with and resolve all unsolicited queries and complaints pertaining to SPARK Schools and engage with different stakeholders to resolve these within the agreed Service level Agreements.
Update information on the customer service system and other relevant platforms used in fulfilling the required tasks.
Provide quality customer engagement and service for every request for relevant information and clearly communicate with customers, existing parents, academic staff and school operations staff.
Provide differentiated services based on the needs of the customer, parent, academic staff and school operations staff.
Effectively diagnose customer needs via phone, webchat, email and other available omni-channels. Work closely with the Marketing Team to immediately resolve service delivery failures via social media and other channels once diagnosed.
Be a strong brand ambassador who can deliver exceptional service to customers, parents, academic staff and school operations staff.
Deliver memorable positive experiences for every prospective parent and stakeholder.
Accurately and confidently handle all customer, parent, academic staff and school operations staff enquiries using effective communication, active listening and problem-solving skills.
Act as a subject matter expert on all enrollment and accounts related processes and procedures.
Be customer-focused and strive to convert first call resolution results.
Pro-actively defuse problems or issues and provide feedback to the respective teams impacted or affected.
Champion enhanced customer satisfaction levels, loyalty, advocacy and positive word of mouth.
Evaluate the effectiveness of our customer service and suggest continuous process improvements and system enhancements to ensure customer satisfaction exceeds expected service levels and that sales targets are reached.
Collaborate with school leaders and office managers to ensure that all information is transmitted to school sites as per the agreed policies and procedures.
Participate in and drive own/personal professional development.
Conduct self in a professional manner at all SPARK events and with all stakeholders.
Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.
Actively participate in School Open Days.
Ad-hoc activities and tasks as agreed from time to time.

Qualifications:

The ideal candidate will possess the following qualifications:

Matric (Essential).
Customer Experience or Sales Certification/Training (Essential)
Undergraduate Degree / Diploma (Preferred)

Experience:

At least 2 years demonstrable experience meeting and exceeding sales targets
At least 2 years in a customer-centric contact center and/or customer-facing environment
At least 2 years in a tele sales and/or sales operational environment

Skills and Mindset:

Focus first and foremost on students and their families, demonstrating a positive “whatever it takes” attitude.
Must be able to read and write English at a professional level. Digital dexterity (typing) is required.
Bilingual - Ability to speak English and another South African comparable language is an advantage.
Knowledge of the internet is required. Must be able to use email.
High levels of accountability and ownership to meet sales targets.
Detail focused and completes tasks timeously.
Collaborate and operate with a team mindset and fostering a positive team spirit
Show humility and appreciate respectful and constructive feedback.
Seek to innovate, grow professionally, and share leading practices.
Multitask and demonstrate efficiency in time management and lead conversion.
Gather data, compile information from multiple sources, and present findings clearly
Communicate effectively with diverse audiences.
Must be self-motivated and able to work independently.
Celebrate successes and engage in solutions-oriented thinking when presented with a challenge.
Enthusiasm and willingness to work is essential. Must enjoy the challenge of making contact with customers.
Displays grit, high level of excellence, is mission & vision aligned and displays a high level of self-reflection (GEMS)

Benefits

SPARK offers:

fair market linked remuneration

performance-based annual bonuses and increases

above average/good annual leave

life, disability and funeral cover

employee wellness support

educational support & study leave

individualised professional development, support and mentorship

employee discount on school fees

opportunities for career growth

Compensation: R11,000.00 ctc p/m

Position type: Full time.

SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets.

SPARK schools encourages persons with disabilities to apply.

SPARK Schools may expire the posting of this advertisement at their own discretion.

Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.

Quick Apply

account manager jobs in Johannesburg, GAUTENG

Customer Services Agent (TEMP) - SPARK Schools Support - Rosebank - 2024

SENIOR MANAGER: CAREER CENTRE (5 YEARS FIXED-TERM CONTRACT)

Musketeer | Midrand

Account Manager

Account Manager - Africa

Senior Communications Manager

VP Customer Service SSA

Key Account Manager

Account Manager

Key Account Manager: QHSE

Account Manager

General/Ops Manager

Account Manager (South Africa)

Area Sales Manager

OPERATIONS MANAGER II

Export Sales Manager

CUSTOMER DEVELOPMENT MANAGER EXPORTS

Store Manager Mr Price Cellular

Service Level Manager

Business Development Manager

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