Job Title
Temporary Telemarketer x 2 vacancies
Location
Gandhi Office - Johannesburg
Salary Grade
Telemarketing (Basic, plus Commission)
Reporting to
Team Leader / Floor Coach
Reporting staff
None
Type of Position
Permanent
Working hours
Mondays to Fridays from 08h00 – 16h30/ 13h00 – 21h00
Alternate Saturdays from 09h00 – 12h30
PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES
Telemarketer will be required to market Scorpion products using the facilities (i.e., telephone, system etc) and the leads provided from different sources e.g., online, print and television media. These leads should be marketed in such a way that quality, convertible proposals are sent to the relevant department to be captured and approved as Scorpion policies.
Key Responsibilities include, but are not limited to:
Understanding and
Managing their targets
1.T1. The telemarketer should ensure that he / she understands the company monthly sales targets for the department for both Legal and Funeral, this is important since the Telemarketer should work with Management to not only achieve their personal targets but also that of the company.
2. Telemarketer should ensure that they meet their own weekly / monthly target that their respective Team Leaders have set for them. The Telemarketer should be able to calculate how many sales / proposals a day he / she needs (with the help of his/ her team leader) to attain in order to reach the not only their personal target but also the company target
3. The target that has been set must be reasonable, possible and practical - (in other words - the Telemarketer should make sure that targets are set per week for the whole commission run month and not just send a big target for a week or two when reinstatements are received). For example (These targets must be practical in the sense that if the trend is to get 50 sales per week for example, then the Telemarketer should not set a target of 200 that is not achievable)
Marketing of leads ("selling" of our product)
The telemarketer should market our product to protentional members in an effort to persuade potential members to join Scorpion by: -
a. using the prescribed script to better target the needs and interest of the potential member for him or her to make a decision into the product and or policy type they need;
b. using the resources/tools supplied by Scorpion to only market our products and not any other product.
c. being clear in explaining our products, benefits (i.e. accidental death etc) and exclusions to ensure that the prospective member knows what product they will join;
d. properly/ correctly with the required detail answer questions from protentional members into queries raised about our products.
e. ensure to obtain member information such as name, address, premium, etc in order to capture a new proposal. Minimal to no incorrect and or incomplete information for proposals should be at hand.
f. ensure that the proper, correct information are captured to promote successful deduction, i.e. correct banking details and deduction date etc;
g. ensure that the required disclaimers are being made as per the script, zero deviations.
h. ensure that each "sales" call is summarised at the end of the call to address final queries of prospective members and to make sure that all required information has been given to the prospective member and that all the required disclaimers have been made.
Maintenance of Call Centre
Dynamics and reporting
Ensure adherence to individual and departmental performance requirements through collaboration, regular assessments, speed and accuracy, submission of daily and/or monthly reports.
Performing tasks by ensuring a high level of quality and accuracy should be at an optimal level
1. The telemarketer should in their dealings with prospective and or current members be transparent and honest. The telemarketer should perform their duties with the utmost of care by treating our clients fairly, i.e. with respect.
2. Telemarketer must always use the prescribed script in marketing our products, 0% deviations;
3. Telemarketer may use selling techniques to ensure optimal proposals but does not result in forced selling or rushing through leads to get to an easier lead.
4. No deviations must be noted in preferring some leads over others, all leads must be treated equally important especially the leads that the company pays for (i.e. Digital leads)
5. The Telemarketer should make the required disclosures: -
a) do not provide any financial advice or services that they are not authorised to provide. This includes but not limited to :
- proposing, recommending or guiding the potential member with respect to choosing a particular product and or cover
- conducting a financial needs analysis on the personal circumstances of potential or existing policy holders as contemplated in the FAIS Act or any other related act or regulatory notice.
b) tell prospective members that in terms of the Protection of Personal Information Act (POPI Act), that their personal information will only be used for the intended purpose, which is to apply for a chosen policy, that we will safeguard their information and treat it as confidential at all times
6. The Telemarketer should strive to keep the Final Deduction Code (FDC) and/or Claw-Backs at a minimal by obtaining and accurately completing the required detail.
Minimising members/
potential member
complaints
1. The telemarketer should always communicate respectfully and politely with potential members to avoid possible complaints.
2. The telemarketer should immediately refer possible complaints to his/ her team leader/ management for quality control;
3. The telemarketer must co-operate with the Team Leaders in their investigations. They should further ensure to attend urgently when the team leader/management request their assistance to respond to or finalise a complaint.
4. The telemarketer should learn from and avoid reoccurrence of valid complaints.
MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES
Education
· Grade 12 and/or equivalent qualification
· Additional call centre training would be advantageous
· FAIS accreditation is an advantage
Minimum Requirements
· Grade 12 or equivalent qualification
· 12 months Telemarketing experience is essential
· Proven track record re achieving targets
· Experience with MS Packages specifically Word, Excel, and Outlook
· Must have excellent telephone skills
· Must have excellent customer services skills
· Must have excellent negotiation skills
· Must have excellent Objection Handling skills
· Be able to type at 35 words per minute
Personal
Attributes
· An ability to negotiate and close sales.
· Passionate about money and writing own salary cheque.
· Integrity and Achievement Orientation,
· Goal Orientated, High energy levels,
· Team player, Customer Service Orientation, target driven
Pre-requisite
Competencies
· Punctual individual and Goal-setting ability
· Honesty, Professionalism, Fast learner, Speedy worker
PRE-REQUISITE COMPETENCIES
Skill Competencies
Attention to detail
Computer literacy (basic)
Conveying information
Listening skills
Persuasiveness
Teamwork
Verbal & Written communication
Behavioural Competencies
Achievement orientation
Action orientation
Administrative orientation
Customer service orientation
Integrity
Levels of energy
Target driven
Deadline focus
APPLICATION AND CONTACT DETAILS
To apply for this position, send in your updated cv. together with the completed application form.
Contact Person
Reference Number
Closing Date
EMPLOYMENT EQUITY
The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.
In the event of no internal applications having been received, external applications will be considered. If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.
PRIVACY STATEMENT
Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure
Job Type: Permanent
Pay: R4 479,00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Education:
- High School (matric) (Required)
Experience:
- Marketing and sales: 1 year (Required)
Location:
- Johannesburg, Gauteng (Preferred)
Application Deadline: 2024/10/09
