The Business Architect is responsible for the enterprise-wide process mapping and optimisation across the organisational value chain to improve performance and value creation. This role ensures that DBSA’s operating model, business capabilities, value streams and business processes are clearly defined, digitised, and continuously optimised to support strategic objectives, enhance efficiency, and deliver modern, client-centric services.
Business Process & Capability Modelling
- Develop and maintain DBSA’s business capability maps and end-to-end process models.
- Align business processes with strategic objectives and digital transformation priorities.
- Facilitate workshops with business units and service providers to capture, validate, and refine process models.
- Support the achievement of the digitalisation strategy and digital transformation initiatives across the organisation, and align the business architecture function.
- Maintain a central repository of business architecture artefacts.
Capability & Process Optimisation
- Develop and maintain the enterprise value streams, business capability model and architecture repository.
- Identify capability gaps and recommend solutions to enhance organisational effectiveness.
- Drive standardisation and optimisation of business processes and systems.
- Lead end-to-end business process mapping, modelling, and standardisation.
- Identify opportunities to improve efficiency, reduce duplication, and enhance performance.
- Establish process frameworks, methodologies, and continuous improvement practices.
Measurement & Performance Management
- Define KPIs and metrics to measure process efficiency, effectiveness, and maturity.
- Establish frameworks for ongoing monitoring and reporting of business process performance.
- Provide insights to executives on capability gaps, bottlenecks, and improvement opportunities.
- Benchmark DBSA’s business processes against industry best practices.
Digitalisation & Automation
- Identify opportunities to digitise and automate business processes for efficiency and scalability.
- Partner with IT and transformation teams to design digital workflows and solutions.
- Integrate business processes with ERP, CRM, procurement, treasury systems and others.
- Promote adoption of digital tools and analytics to support decision-making.
Continuous Improvement & Optimisation
- Lead initiatives to re-engineer and optimise business processes.
- Drive adoption of Lean, Six Sigma, and Agile practices for process improvement.
- Define processes that are resilient, scalable, and adaptable to future needs.
- Support benefits realisation by linking process improvements to measurable outcomes.
Governance & Compliance
- Verify that business processes comply with regulatory requirements, policies, and governance frameworks.
- Collaborate with risk and compliance teams to embed controls into business processes.
- Maintain documentation and audit trails for process changes and improvements.
Stakeholder Engagement & Capability Development
- Build strong relationships with executives, business units, and technology partners.
- Communicate business architecture strategies and decisions in clear, business-oriented language.
- Mentor and coach teams to build business architecture capability within DBSA.
- Facilitate training and knowledge transfer on process modelling and optimisation.
People Management
- Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
- Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
- Provide direction and management to the Division, to enable strategy execution.
- Attract, retain, develop talent and ensure succession planning and sufficient capacity and capability in all critical functions, supporting diversity strategies and initiatives as well.
- Promote DBSA values and a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.
- Contribute to building synergies & cooperation across functions in the DBSA.
Key measures and outputs
- % alignment of business processes and capabilities to DBSA’s strategic objectives.
- Timeliness and quality of business architecture artefacts (capability maps, process models, frameworks).
- Adoption rate of digitised and automated processes across business units.
- Measurable efficiency gains from process optimisation initiatives.
- Accuracy and timeliness of performance reporting and dashboards.
- Reduction in process bottlenecks, duplication, and manual interventions.
- Stakeholder satisfaction with business architecture services and process improvements.
- Compliance with governance frameworks and regulatory requirements.
- Capability maturity improvements in business architecture practices.
- Benefits realisation linked to transformation initiatives.
Minimum Qualifications
- Bachelor’s Degree in Business Administration, Information Systems, Industrial Engineering, or related field.
- Professional certifications such as TOGAF Business Architecture, Lean Six Sigma, BPMN, BABOK or Agile/Scrum are highly desirable.
Minimum Experience
- A minimum of 10 years’ experience in business architecture, process modelling, or business process management. This experience must include a minimum of 3 years of supervisory/leading a team experience.
- Proven track record in designing and implementing business capability maps and process frameworks.
- Experience in digitising and automating business processes using ERP, CRM, procurement, and treasury systems.
- Strong background in performance measurement, KPIs, and continuous improvement methodologies.
- Demonstrated ability to engage and influence executives, boards, and cross-functional teams.
Desirable Requirements
- Exposure to financial services, development finance, or public sector environments.
- Postgraduate qualification (MBA, Master’s in Business Architecture, Digital Transformation, or Process Engineering).
TECHNICAL COMPETENCIES
Business Architecture Frameworks
- Mastery of TOGAF Business Architecture, BPMN, BABOK or similar methodologies.
- Skilled in developing and maintaining capability maps, process models, and frameworks.
Process Modelling & Capability Mapping
- Expertise in process optimisation, re-engineering, and modelling business capabilities.
- Ability to align business processes with technology platforms for efficiency and scalability.
Digitalisation & Automation
- Skilled in designing workflows and automation solutions using ERP, CRM, procurement, and treasury systems.
- Experience in leveraging RPA (Robotic Process Automation), workflow engines, and low-code platforms.
- Ability to integrate digital tools to support decision-making and enhance client experience.
Performance Measurement & Analytics
- Skilled in defining KPIs, metrics, and dashboards to monitor process efficiency and maturity.
- Ability to interpret performance data and provide actionable insights to executives.
- Knowledge of business intelligence tools and reporting platforms.
Continuous Improvement Methodologies
- Proficiency in Lean, Six Sigma, and Agile practices for process improvement.
- Ability to lead re-engineering initiatives and embed a continuous improvement culture.
- Skilled in root cause analysis, problem solving, and benefits realisation.
Governance & Compliance Integration
- Knowledge of regulatory frameworks and ability to embed compliance into business processes.
- Skilled in developing and maintaining documentation, audit trails, and assurance reviews.
Stakeholder Engagement & Communication
- Ability to translate technical process concepts into clear, business-oriented language.
- Skilled in preparing executive-level reports, presentations, and process improvement narratives.
- Strong facilitation skills for workshops and stakeholder engagements.
BEHAVIORAL COMPETENCIES
Strategic & Innovative Thinking
- Shapes and articulates a long-term business architecture vision that balances innovation with practicality.
- Anticipates industry and organisational trends, positioning DBSA to leverage emerging opportunities.
- Develops innovative solutions that enhance efficiency, resilience, and client experience.
Analytical & Critical Thinking
- Breaks down complex processes into clear, actionable models.
- Identifies causal relationships between process design and business outcomes.
- Uses multiple analytical techniques to evaluate trade-offs, risks, and opportunities.
Leading & Managing Change
- Builds organisational capacity to embrace and thrive on change.
- Anticipates the need for process re-engineering and gains stakeholder support.
- Aligns structures, processes, and practices to sustain desired change.
Stakeholder Influence & Collaboration
- Builds consensus across diverse stakeholders, including executives, business units, and external partners.
- Inspires confidence in business architecture decisions and secures buy-in for transformation initiatives.
- Demonstrates strong interpersonal skills, fostering collaboration across functions and geographies.
Empowering & Developing Others
- Delegates effectively, empowering teams to take ownership of process improvements.
- Coaches and mentors staff to build business architecture capability and technical depth.
- Creates opportunities for career growth and professional development.
Results Orientation & Accountability
- Sets ambitious yet attainable goals and drives teams to achieve them.
- Holds self and others accountable for delivering measurable process improvements.
- Demonstrates resilience and persistence in overcoming obstacles.
- Communication & Presentation Skills
- Communicates complex process and capability concepts in clear, simple, and compelling language.
- Adapts communication style to diverse audiences, from technical teams to executive boards.
- Inspires and motivates through storytelling, vision-setting, and persuasive presentations.
