31 Wns call centre Jobs and Work in Western Cape

Travel Call Centre Agent (Sabre Native)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
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Call Centre Agent (Senior Associate) - Collections
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
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Team Leader (Call Centre)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Collections Agent - Utilities Contact Centre
WNS Global Services —Cape Town, Western Cape
- Full-time
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Call Centre Agent (Senior Associate) - Travel (GDS Expert)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Process Trainer - Insurance Contact Centre (US Hours)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Contact Centre Agents (Flexi Agents) - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader - Insurance Call Centre (US Hours)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Senior Group Manager - Call Centre Operations Night Shift
WNS Global Services —Cape Town, Western Cape
- Full-time
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Call Centre Operations Manager: Travel (Sabre) (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Group Manager - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
CUSTOMER SERVICE AGENT : ARABIC SPEAKING
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader – Travel Call Centre (Sabre) (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Real Time Analyst - WFM
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Quality Assessor - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Assistant Manager - Operations - Telecommunications
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
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Assistant Manager - WFM Planner
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Operations Agent: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply

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Travel Call Centre Agent (Sabre Native)

WNS Global Services -
Cape Town, Western Cape 7441

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity

Experience Required

Essential:

2+ years experience in the travel, tourism or customer service industry
GDS training system – Native Sabre

Preferred:

12 – 24 months relevant working experience in a similar role, within a multi-channel (Voice, Correspondence and Email) customer service /contact centre environment
Prior customer service and/or sales experience

Qualifications

Job-Related Knowledge, Competencies & Skills Required

Essential:

GDS training system – Native Sabre
Credit / Criminal Clear
High proficiency in verbal & written English and/or another South African Language
Sound interpersonal skills
Email etiquette
Proficiency in the following Microsoft packages (Word, Excel & Outlook)
Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers
High attention to detail and accuracy
Target driven
The ability to:

o Prioritise and manage work flow

o Analyse, validate and interpret information

o Resolve conflict situations amicably

o Find effective solutions for customers (i.e. businesses)

o Effective problem solving and decision-making skills

o Multi-task and cope with high work volumes

o Team player and be able to work in an open-plan environment

o Work under pressure to meet performance KPIs and client service level agreements

o Effective negotiation and persuasion skills

o Effectively share knowledge and expertise with customers and staff

o Be agile and able to adapt to change in a fast-paced environment

Additional Information

Preferred: South African Citizen

Quick Apply

Refine Your Search

wns call centre jobs in western cape

Travel Call Centre Agent (Sabre Native)

Call Centre Agent (Senior Associate) - Airlines Night Shift

Call Centre Agent (Senior Associate) - Collections

Team Leader (Call Centre)

Collections Agent - Utilities Contact Centre

Call Centre Agent (Senior Associate) - Travel (GDS Expert)

Process Trainer - Insurance Contact Centre (US Hours)

Contact Centre Agents (Flexi Agents) - South Africa

Team Leader - Insurance Call Centre (US Hours)

Call Centre Agent (Senior Associate) - Insurance Night Shift

Senior Group Manager - Call Centre Operations Night Shift

Call Centre Operations Manager: Travel (Sabre) (Night Shift)

Group Manager - WFM

CUSTOMER SERVICE AGENT : ARABIC SPEAKING

Team Leader – Travel Call Centre (Sabre) (Night Shift)

Real Time Analyst - WFM

Quality Assessor - South Africa

Assistant Manager - Operations - Telecommunications

Assistant Manager - WFM Planner

Operations Agent: Sales Contact Centre (Night Shift)

I want to receive the latest job alert for wns call centre in western cape

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