Overall Purpose of the Position:
The Shift Supervisor (SS) is responsible for leading a team during a specific shift to ensure
operational excellence, customer satisfaction, and adherence to Company standards. This
role supports the Restaurant General Manager (RGM) by leading and coordinating day-to
day shift activities, coaching team members, and driving performance to achieve business
results. Additionally, the SS promotes a positive employee experience through engagement,inclusion, fair and consistent treatment, and effective delegation of tasks, ensuring accountability.
Key Performance Areas (KPAs) & Responsibilities include, but not limited to:
Build People Capability
- Facilitating on-the-job training and onboarding to ensure operational standards are understood and executed.
- Providing real-time coaching, recognition, and encourage open communication and feedback during shifts.
- Maintaining a positive, structured and inclusive team environment; address performance and IR issues promptly and fairly.
- Promoting teamwork and motivating staff to achieve shift objectives.
- Assigning tasks based on operational priorities and business needs, ensuring effective utilization of team resources; monitoring completion and providing constructive feedback.
Performance Indicators:
- Training completion and compliance.
- Team engagement and morale.
- Disciplinary issues and compliance.
- Employee feedback and inclusion scores
- Deliver a Consistent Customer Experience
- Ensuring CHAMPS and brand standards are consistently met, including food safety, cleanliness, and product quality.
- Resolving customer complaints promptly and professionally, applying the LAST approach.
- Driving marketing initiatives and encouraging suggestive selling.
- Maintaining safety and security protocols.
Performance Indicators (Operations):
- CHAMPS/ROCC audits.
- Customer satisfaction and complaint resolution.
- Operational Routine Compliance.
Grow the Brand, Sales and Profits
- Managing shift-level controllable costs (staffing, food, and paper).
- Ensuring accurate cash handling and stock control.
- Allocating staff effectively using the roster and scheduling tools.
- Driving sales efforts through upselling and promotional execution.
- Reporting shift performance and variances to the RGM.
Performance Indicators (Strategic):
- Sales performance vs. shift targets.
- Labour and cost control compliance.
- Accurate shift reporting and cash reconciliation.
Ideal Requirements
- Minimum: Grade 12 / Matric
- Essential: 1–2 years supervisory experience in QSR, retail, or hospitality.
- Excellent leadership, communication, and problem-solving skills; ability to coach and motivate teams.
- Familiarity with POS systems and basic MS Office
- South African citizen with a valid identity document and clear criminal record.
- Willingness to work shifts, evenings, weekends and public holidays in line with business needs.
Key Personal Inherent Characteristics
- Customer-focused mindset.
- Confidence and decisiveness under pressure.
- Strong organizational and time management skills.
- Ability to build relationships and foster teamwork.
Please indicate in your application that you are applying for the above-mentioned position.
Send applications to [email protected]
If you have not received a response within one month, your application was most likely unsuccessful.
TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.
Meeting our employment equity goals will be acknowledged during the recruitment process.
Job Type: Permanent
Application Question(s):
- What is your notice period?
- What is your salary expectation?
Education:
- High School (matric) (Preferred)
Work Location: In person
