1. Role Purpose
The Mid-Level Network & Security Engineer is responsible for the day-to-day support, maintenance, monitoring, and optimization of customer network and security environments, with a primary focus on Fortinet technologies.
The successful candidate will provide technical support to customers covered under Managed Services Agreements (MSA/SLA), as well as ad-hoc support engagements. The role requires strong troubleshooting abilities, a customer-centric mindset, and proven experience in both networking and cybersecurity. The engineer will act as a trusted technical resource, ensuring customer environments remain secure, available, and aligned with best practices.
Key Responsibilities
Managed Services Support
- Provide remote and onsite support to customers covered under Managed Services Agreements.
- Investigate, troubleshoot, and resolve networking and security incidents.
- Perform root cause analysis and implement corrective actions where required.
- Ensure customer incidents and requests are handled within agreed SLA targets.
- Escalate complex issues to senior engineers where necessary.
Network Security Administration
- Manage and maintain FortiGate security appliances.
- Configure and troubleshoot firewall policies, NAT, VPNs, routing, and security profiles.
- Perform firmware upgrades, configuration reviews, and health checks.
- Maintain secure configurations aligned to industry and vendor best practices.
- Assist customers with compliance and security-related recommendations.
Network Support
- Support LAN, WAN, wireless, and SD-WAN environments.
- Troubleshoot routing, switching, VLAN, DNS, DHCP, and connectivity issues.
- Monitor network performance and identify opportunities for improvement.
- Assist with network capacity planning and operational optimisation.
Security Operations
- Investigate security alerts and suspicious activity.
- Support endpoint security solutions such as FortiClient EMS.
- Assist with vulnerability remediation and security hardening activities.
- Maintain awareness of emerging threats and security best practices.
Customer Relationship Management
- Act as a trusted technical advisor to assigned customers.
- Conduct periodic customer reviews and technical health assessments.
- Provide clear communication, documentation, and incident updates.
- Develop and maintain strong customer relationships through professional service delivery.
Documentation & Reporting
- Maintain accurate network documentation, diagrams, and configuration records.
- Document incident resolution and troubleshooting procedures.
Assist with monthly service reporting and customer reviews where required
Pay: R17 270,87 - R30 000,00 per month
Experience:
- in network and security support, : 3 years (Required)
Work Location: In person
