Position : Make-Up Artist - Dolce & Gabbana PPT (108)
Department : Sales
Location : ARC Claremont
PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the team as a Make Up Artist for Dolce & Gabbana. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!
Purpose of the Role
The purpose of the role is to provide exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the Dolce & Gabbana brand image. This description is not all inclusive of the responsibilities.
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets.
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Focus on the make-up axis as a key driver
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Assist in setting up and driving sales at events/launches/retailer activities once certified by Dolce & Gabbana
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Provide feedback on sales/customer related issues or concerns timeously.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
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Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
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Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
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Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
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Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
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Implementation and adherence to operating procedures and policies at all times.
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Ensure adherence to asset control and security procedures.
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Execution of all responsibilities with regard to point of sale.
CUSTOMER EXPERIENCE
Provide exceptional and consistent client experience to all customers.
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Uphold and reinforce the Customer journey and experience standards.
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Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
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Use expert makeup skills when demonstrating products to customers.
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Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
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Drive increased customer database (attraction of NEW customers).
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Implementation of CRM processes and procedures.
TEAMWORK
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Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
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Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
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Support and assist new team members with onboarding and orientation.
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Ensure that exceptional; consistent standards are maintained.
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Live the company and brand values.
ADMINISTRATION
- Complete daily tracking sheets/reports and submit as required.
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Provide retail reports and updates as required.
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Assist the Store Manager and Assistant Manager as required.
COMPETENCIES
Deciding and Initiating Action
Working with People
Relating & Networking
Adhering to Principles and Values
Persuading and Influencing
Planning and Organizing
Delivering Results & Meeting Customer Expectations
Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
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At least 3 years’ cosmetics experience within a retail environment
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At least 3 years’ advanced make- up experience
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Certificate in Make-Up is compulsory
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Must be able to demonstrate expert knowledge and current industry trends
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Must be a team player, an active learner and problem-solver
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Must be willing to work weekends and shifts as required by the retailer
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Must have own transport
