25 Inbound call center representative Jobs and Work in Western Cape

ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative VL Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Executive
EXL Service —Cape Town, Western Cape
- Full-time
5d

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ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
Minimum of 40 WPM typing speed. Agents handle multi-channel inbound contacts — phone, live chat, and email — helping patients navigate their consultation, order…
ZAF Customer Service Representative VL Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit.

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ZAF Customer Service Representative MX - Healthcare / Financial

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media. You work alongside the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised. The Customer Care Advisor will consistently deliver prompt service, have problem-resolution skills and excellent attention to detail.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider."

Qualifications:

Minimum Requirements

Matric/Equivalent minimum education level required
Minimum 12 months’ call center experience supporting an international customer base
Strong command of written and spoken English with a minimum of CEFR C1
Experience servicing customers within the Healthcare, Pharmacy or BSFI sectors
Comfortable working across multiple digital platforms simultaneously (CRM, chat, email, telephony)
Minimum of 40 WPM typing speed
Familiar with KPI and performance metrics within a customer support environment
Availability for rotating shifts, including evenings and weekends

Responsibilities:

Patient Support Agents are the human connection in an otherwise fully digital care journey. Agents handle multi-channel inbound contacts — phone, live chat, and email — helping patients navigate their consultation, order, prescription, and delivery experience with speed and empathy.

Core Responsibilities

Handle inbound patient contacts via phone, live chat, and email regarding orders, consultations, and treatments
Assist patients with account queries, prescription status, order tracking, and delivery issues
Accurately triage clinical questions to the registered clinicians and prescribers in line with escalation protocols
Process order amendments, cancellations, and refund requests in accordance with company policy
Verify patient identity and maintain accurate records in the CRM system
Ensure all communications adhere to GPhC, CQC, and MHRA regulatory standards
Support patients experiencing side effects by following documented clinical escalation pathways — never providing medical advice directly
Respond to prescription and clinical review status enquiries with care and clarity
Meet individual KPIs including handle time, first contact resolution, quality scores, and CSAT

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inbound call center representative jobs in western cape

ZAF Customer Service Representative MX - Healthcare / Financial

ZAF Customer Service Representative VL Nightshift - Sales/Service

Executive

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