The Role
PURPOSE:
The purpose of the Healthcare New Business Partner is to identify, secure and grow new healthcare, pharmaceutical and medical-device logistics opportunities by developing compliant, commercially viable solutions that meet client requirements and support RTT Healthcare’s revenue growth. The role acts as a consultative sales partner, working closely with operations, customer service, pricing, quality and regulatory stakeholders to convert qualified prospects into sustainable client partnerships while ensuring alignment to healthcare distribution, cold-chain, Good Distribution Practice and documentation requirements.
Duties & Responsibilities:
- Provide structured feedback to management on pipeline progress, healthcare market opportunities, conversion risks, pricing challenges and competitor activity.
- Provide informed input into pricing models, commercial proposals and service solution design for pharmaceutical, medical device and healthcare clients.
- Provide accurate sales insights and pipeline updates to support RTT Healthcare business reviews, forecasting and decision-making.
- Identify and qualify new healthcare, pharmaceutical, medical-device and related logistics prospects through structured prospecting, networking and market research.
- Develop a deep understanding of each prospect’s business model, product profile, regulatory requirements, distribution network, service expectations and commercial drivers.
- Position RTT Healthcare’s logistics, warehousing, cold-chain, dedicated contract and distribution solutions in a way that clearly demonstrates client value.
- Prepare and present tailored proposals, quotations and solution recommendations in collaboration with pricing, operations, quality and customer service teams.
- Negotiate rates and commercial terms in line with approved pricing strategy, margin expectations, service capability and risk parameters.
- Convert qualified opportunities into signed business while ensuring that client requirements, service level expectations and implementation dependencies are clearly documented.
- Coordinate the handover of newly won clients to onboarding, operations, customer service and retention teams to support a smooth transition from sale to implementation.
- Maintain accurate CRM records, prospect data, sales activities, opportunity stages, proposal status and expected revenue forecasts.
- Keep up to date with healthcare logistics trends, pharmaceutical distribution requirements, cold-chain expectations, competitor activity and client buying behaviours.
- Continuously develop consultative selling, commercial negotiation, presentation, relationship-building and healthcare sector knowledge.
- Identify opportunities to improve proposal quality, sales process efficiency, market segmentation, lead generation and client onboarding practices.
- Share client and market feedback with internal stakeholders to strengthen RTT Healthcare’s service offering and operational readiness.
- Build effective internal relationships with Operations, Customer Service, Quality, Pricing, Finance and implementation teams to ensure proposed solutions are feasible, compliant and commercially sound.
- Engage with prospective clients professionally to understand requirements, clarify expectations, resolve commercial queries and maintain momentum through the sales cycle.
- Ensure alignment with regional operations, healthcare distribution teams, customer service and in-house agents where client implementation requires cross-functional coordination.
- Work closely with retention and account management teams to support the transition of new clients after onboarding and protect the client experience during early trading.
Skills and Experience
Minimum Requirements (Experience & Qualifications):
- 2–3 years’ sales or business development experience within a healthcare logistics environment (Essential)
- Proven experience selling or supporting logistics solutions for healthcare, pharmaceutical, medical device or regulated clients (Essential)
- Diploma in sales, marketing, business or relevant field (Advantageous)
- Customer Management or Sales certification/ qualification (Advantageous)
Knowledge:
- Proficient in MS Office suite with strong skills in PowerPoint & Excel (Essential)
- Sales techniques
- Business acumen
Skills:
- Verbal and written communication skills
- Prioritisation skills
- Organisational and planning skills
- Interpersonal and relationship-building skills
- Time management i.e., deadlines
- Problem-solving and decision-making skills
- Analytical skills
- Negotiation skills
- Networking skills
- Strategic thinking
- Business development skills
- Research skills
Other
Competencies:
- Exploring Possibilities
- Developing Strategies
- Interacting with People
- Establishing Rapport
- Convincing People
- Producing Output
- Seizing Opportunities
- Pursuing Goals
- Examining Information
- Interpreting Data
- Developing Expertise
- Providing Insights
- Generating Ideas
- Articulating Information
- Conveying Self-Confidence
- Thinking Positively
- Understanding People
- Meeting Timescales
- Upholding Standards
Job Reference: RTT77149
