The Foreman at Jetour Paarden Eiland, part of Multifranchise Cape Town, is responsible for overseeing the day-to-day operations of the service department, ensuring that work is completed efficiently, accurately, and to the high standards set by the dealership and manufacturer. The Foreman will lead a team of technicians and service advisors, providing guidance, training, and support as needed.
Minimum Qualifications and Experience Needed:
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Qualified Technician
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Must have workshop Foreman experience
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Jetour experience advantageous
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Minimum of 5 years’ experience as a service technician, with at least 2 years in a supervisory role
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Strong technical knowledge of vehicle diagnostics and repair procedures
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Excellent leadership and communication skills
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Ability to prioritise tasks and work in a fast-paced environment
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Strong attention to detail and problem-solving abilities
The responsibilities of the Foreman include, but are not limited to:
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Recruit, hire, and motivate qualified service technicians
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Assist technicians in developing their skills
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Understand, keep abreast of, and comply with all regulations affecting service operations, including hazardous waste disposal and OHSA regulations
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Ensure compliance with manufacturer warranty and policy procedures
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Ensure all department employees receive appropriate manufacturer training
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Conduct regular performance reviews for technicians in accordance with dealership guidelines
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Ensure repairs are assigned fairly and efficiently
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Provide technical support to technicians when necessary
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Ensure repairs are charged out correctly
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Monitor the progress of repair orders throughout the day
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Maintain high-quality service repairs and minimise comebacks
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Conduct spot checks on completed jobs for quality and thoroughness
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Road test vehicles to quality-check work performed
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Ensure all documents are processed accurately and correctly
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Maintain customer follow-up programmes to confirm satisfaction with the service experience
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Handle customer complaints within 24 hours and escalate where necessary
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Manage department performance using daily operating controls, productivity reports, warranty reports, surveys, and monthly forecasts
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Monitor technician productivity and payroll records
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Ensure workshop cleanliness, safety, and equipment maintenance
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Ensure proper care and inventory of special tools
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Recommend new equipment and tools where necessary
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Assist as Service Advisor or Dispatcher when required
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Attend management meetings as requested
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Promote teamwork and harmony within the department and across the dealership
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Maintain a safe and professional work environment
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Perform additional tasks as assigned
If you are passionate about the automotive industry and have a proven track record in workshop and service management, we encourage you to apply for this exciting opportunity to join Multifranchise Cape Town’s Jetour team in Paarden Eiland.
