Tsebo Facilities Solutions is looking for a Site Manager to provide on-site managerial and technical leadership for service delivery across critical building systems, ensuring maximum client satisfaction and compliance with the SLA and Management Contract.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Operational Management
- Oversee the daily delivery of soft and technical services across assigned sites
- Monitor maintenance activities, ensuring work orders are logged, tracked, and completed
- Conduct routine site inspections and supplier walkthroughs
- Ensure compliance with health, safety, environmental, and quality (SHEQ) standards
- Support operational needs such as meeting room setups, catering coordination, and client requests
- Assist across multiple sites when required (e.g., Century City, Killarney Gardens, Brackenfell, Bellville, Paarl)
- Provide backup support for operational roles (e.g., driver duties when needed)
Financial & Contract Management
- Monitor and control operational expenditure (OPEX) and capital expenditure (CAPEX)
- Ensure procurement follows the required 3-quotation process before approval
- Verify supplier compliance with invoicing timelines and documentation
- Ensure adherence to financial policies, procedures, and authorization levels
- Maintain accurate contract documentation and records
- Support internal cost recovery processes where applicable
Supplier & Stakeholder Management
- Build and maintain effective relationships with suppliers and internal teams
- Conduct formal and informal supplier performance reviews
- Ensure suppliers meet service, compliance, and contractual standards
- Liaise with internal stakeholders (finance, operations, and management teams)
Customer Experience
- Develop and maintain strong client relationships
- Respond to client queries and resolve issues promptly
- Conduct client satisfaction checks and implement improvement actions
- Anticipate client needs and ensure service delivery meets expectations
- Promote a customer-focused culture across the site
Reporting & Administration
- Prepare and submit monthly operational reports within deadlines
- Maintain accurate records, including stock, maintenance logs, and compliance documentation
- Compile reports and statistics as required by management
- Ensure employee administration is up to date (e.g., leave captured in ESS)
People Management
- Supervise and support on-site staff (e.g., cleaners)
- Set performance expectations and review progress regularly
- Conduct performance management discussions and sign-offs
- Promote teamwork, accountability, and professional conduct
Compliance & Governance
- Ensure implementation of Tsebo’s Integrated Management System (IMS / TseboNet)
- Adhere to all company policies, procedures, and ethical standards
- Promote safe working practices and compliance with SHEQ requirements
- Uphold Tsebo and BCX brand and values at all times
Technical Skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Teams)
- Experience with Pragma On Key or similar systems
- Understanding of facilities management operations and equipment
- Financial and business acumen
- Report writing and data analysis skills
- Knowledge of Service Level Agreements (SLAs)
Behavioural Competencies
- Planning and Organising: Manages priorities and resources effectively
- Delivering Results: Maintains high standards and meets performance targets
- Analysing: Identifies issues and implements practical solutions
- Applying Expertise: Uses technical knowledge to improve operations
- Writing and Reporting: Produces clear and structured reports
- Grade 12
- A building/facility qualification or experience would be an advantage
- Computer literacy on MS Office & Pragma On Key
- Valid Driver’s licence and own transport
