17 Call centre no experience no matric Jobs and Work in Western Cape

ZAF Customer Service Representative V
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative EL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
ZAF Customer Service Representative PO - Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Sales Agent
CallForce Direct —Cape Town, Western Cape
- R5 000 - R7 000 a month
Quick Apply
9d
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
ZAF Customer Service Representative MZ - Banking/Collections/Financial
Teleperformance —Cape Town, Western Cape
ZAF Customer Service Representative SE - Utilities / Collections
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Sales Consultant
DEBT SOLUTIONS CO —Claremont, Western Cape
- From R5 000 a month
- Full-time
Quick Apply
13d
Contact Centre Agents (Flexi Agents) - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Collections Agent
Financial Wealth Holdings —Cape Town, Western Cape
- R7 000 - R10 000 a month
Quick Apply
Customer Happiness Hero
MyRunway —Cape Town, Western Cape 7915
- Full-time
Help Desk Operator
Sun International —Cape Town, Western Cape
2d
Store Assistant Manager - ARC V&A
Prestige Cosmetics Group —Cape Town, Western Cape

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ZAF Customer Service Representative V
Teleperformance —Cape Town, Western Cape 7925
 Respond promptly and courteously to telephone journey bookings and queries, capturing.  Manage own self-development to improve knowledge.
ZAF Customer Service Representative EL
Teleperformance —Cape Town, Western Cape 8001
Channels and internal company/client systems to provide a solution and acceptable outcome  Completes any data capture and customer notes logs to a highly…

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ZAF Customer Service Representative V

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. Reporting into the Team Leader, your journey will involve taking
bookings and resolving passenger queries, having great interactions that create loyal relationships and being a
fantastic and committed team member.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Contribute to a strong community spirit.  Be objective, fair, ethical, and consistent.  Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a
professional manner at all times.  Information Security compliance.  Maintain information security to a recognized required standard in line with business needs  Follow information security policies and procedures  Follow information security policies and procedures.  Ensure legal and contractual compliance.  Maintain regular consistent and professional attendance, punctuality, personal appearance,
and adherence to relevant health & safety procedures.  Be willing to support other business areas as needed.  Adhere to company policies and procedures.  Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at
all times, in line with the General Data Protection Regulation (GDPR).  Be committed to maintaining our ISO27001 certification and set high standards for

At minimum 12 months of experience in a customer service role, preferably within a Call
Centre -environment.  Previous experience with booking systems and processing various types of Bookings (cash,
card, account and app)- advantageous.  Familiarity with CRM software, and communication tools like Slack- Advantageous.  Demonstrated ability to deliver exceptional customer service to all clients.  Willing to work rotational Shifts 24/7 loop.

Matric or NQF 4 Equivalent

Responsibilities:

Quality Delivery and Continuous Improvement  Provide consistently outstanding and delightful booking and care experiences to our
Passengers, Account customers and Driver Partners.  Take responsibility for understanding, meeting and exceeding your objectives and KPIs.  Respond promptly and courteously to telephone journey bookings and queries, capturing
accurate information in a timely manner.  Process all journey bookings efficiently and accurately using a booking system.  Assist Driver Partners with basic queries or directing them to the Driver Partner Portal
and /or messaging service.  Ensure service delivery to account customers is efficient and well managed at all times.  Process all cash, card, account, and app bookings in accordance with company
procedures.  Encourage the use of Air Pay to reduce call time wherever possible.  Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.  Ensure customer queries and complaints are logged accurately and within agreed
timeframes, escalating to the relevant team member wherever necessary.  Utilize Slack channels, messaging and any other relevant internal communication
channels throughout your shift to receive any relevant business and / or operational
updates.  Liaise with other departments such as Pricing and Commercial, Driver Partner Experience,
and I.T to ensure issues are resolved efficiently and within agreed SLAs.  Seek to support passengers, customers, and Driver Partners to self-serve wherever
possible. Self-Development & Compliance  Ensure completion of all mandatory training.  Manage own self-development to improve knowledge.  Proactively prepare for 1:1 meetings and appraisals with manager.  Understand and embody the company values.  Constructively challenge, question, seek to improve, evolve and be kind.

Apply Now

Refine Your Search

call centre no experience no matric jobs in western cape

ZAF Customer Service Representative V

ZAF Customer Service Representative EL

ZAF Customer Service Representative PO - Financial

Call Centre Sales Agent

Call Centre Agent (Senior Associate) - Insurance Night Shift

ZAF Customer Service Representative MZ - Banking/Collections/Financial

ZAF Customer Service Representative SE - Utilities / Collections

Sales Consultant

Contact Centre Agents (Flexi Agents) - South Africa

Collections Agent

Customer Happiness Hero

Help Desk Operator

Store Assistant Manager - ARC V&A

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