Regional Operations Manager
CASA DAS NATAS – Western Cape
Position Summary
CASA DAS NATAS is seeking an experienced and hands-on Regional Operations Manager to oversee and drive performance across our retail bakery stores in the Western Cape.
This role is responsible for ensuring operational excellence, strict implementation of Head Office SOPs and procedures, brand consistency, profitability, food quality control, and exceptional customer experience across all regional stores.
The successful candidate will lead store managers, enforce compliance with company systems, optimise systems and performance, and support regional expansion.
This is a senior operational leadership role requiring strong retail expertise, food service knowledge, and commercial acumen.
Start Date: Immediate/Ready to hire as soon as possible
Key Responsibilities
1. Operational Governance & SOP Implementation
- Ensure strict and consistent implementation of all Head Office SOPs, policies, and procedures across every store without deviation.
- Act as custodian of company operational standards within the Western Cape.
- Ensure store managers are fully trained and compliant with all operational systems.
- Conduct regular structured operational audits.
- Implement corrective action plans where standards are not met.
- Escalate operational risks or deviations to Head Office immediately.
2. Operational Excellence
- Oversee daily operations of all CASA DAS NATAS retail stores in the Western Cape.
- Ensure consistent product quality (Pasteis de Nata/pastries, beverages) across all stores.
- Maintain excellence in hygiene, food safety, presentation, and customer service standards.
- Ensure equipment maintenance and asset care are consistently managed.
- Provide occasional operational support to wholesale clients.
- Assist with coordination or delivery of large wholesale client orders where operational support is required.
3. Financial & Commercial Management
- Drive regional profitability and revenue growth.
- Monitor sales performance, GP margins, labour costs, and wastage control.
- Analyse weekly and monthly store performance reports.
- Identify opportunities to improve turnover and optimise cost structures.
- Implement Head Office pricing, promotional, and cost-control directives without modification unless approved.
4. Team Leadership & Accountability
- Lead, mentor, and performance-manage store managers.
- Embed a culture of compliance, accountability, and ownership.
- Ensure management teams execute company procedures consistently.
- Conduct structured performance reviews aligned to measurable KPIs.
- Drive labour efficiency while maintaining service excellence.
5. Brand & Customer Experience
- Protect and elevate CASA DAS NATAS brand standards at all times.
- Ensure uniform and excellent customer experience across all regional stores.
- Monitor service delivery, coffee consistency, and hospitality execution.
- Safeguard brand presentation, product handling, and in-store culture.
- Assist with the operational setup and oversight of large events, sponsorships or marketing activations when required.
6. Compliance & Risk Management
o Food safety regulations (HACCP where applicable)
o Health & safety standards
o Labour legislation
- Manage shrinkage, stock loss, and operational risks.
- Ensure disciplined stock control and adherence to approved supplier protocols.
7. Expansion & New Store Support
- Support store rollouts within the Western Cape.
- Implement Head Office operational frameworks during new store openings.
- Ensure seamless integration of new stores into company systems.
Key Performance Indicators (KPIs)
- Regional sales growth
- Store profitability
- Labour cost ratios
- Wastage control
- Audit and compliance scores
- Customer service consistency
- Staff retention
- Execution accuracy of Regional and Head Office directives
Minimum Requirements
- Proven experience in multi-store retail or food service operations.
- Proven experience managing multiple sites (5+ stores advantageous).
- Strong understanding of retail financial controls.
- Experience in bakery, café, QSR or premium food retail environment preferred.
- Demonstrated ability to enforce standards and drive operational discipline.
- Valid driver’s licence and ability to travel within the Western Cape.
- Must reside in Western Cape
Core Competencies
- Operational discipline
- High accountability
- Commercial acumen
- Computer Literate – MS Office
- QSR Point-of-Sale experience (GAAP, Micros, Pilot, etc.)
- Strong leadership and people management
- Attention to detail
- Problem-solving capability
- Ability to enforce compliance while maintaining morale
- Clear communication skills – Verbal and written.
- Strong ability to identify and prioritise business needs and remain flexible in supporting operational requirements plus maintain deliverable deadlines.
Other
The Operations Manager may be required to assist across other operational areas of the business where reasonably required to support the needs of
CASA DAS NATAS.
Reporting Line
Reports to: Directors / National Operations
Direct Reports: Store Managers (Western Cape)
Job Types: Full-time, Permanent
Work Location: In person
Pay: R18 000,00 - R22 000,00 per month
Work Location: In person
