Faircape Restaurant and Catering, part of Faircape Life retirement villages, oprerates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres.
We are seeking an experienced, professional and customer-focused Senior Waiter to join our team at Bridgewater Manor in Somerset West. This role is ideally suited to a hospitality professional with strong restaurant service experience, leadership ability and a passion for delivering outstanding service to residents and guests.
The successful candidate will be an all-round hospitality professional capable of supporting daily restaurant operations, mentoring junior staff, ensuring exceptional service standards and stepping into a supervisory capacity when required. Experience in retirement, healthcare, hospitality or restaurant environments will be highly advantageous.
At Faircape, we value our team and offer fantastic benefits, including:
✅ Quarterly performance bonuses
✅ Long service leave
✅ Discounts on our high-speed ISP packages (after successful probation)
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Assist the Food Service Manager and Restaurant Supervisor with the day-to-day operation of the restaurant and healthcare dining services.
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Supervise, support and motivate waiters and service staff during service periods, ensuring exceptional service standards are consistently maintained.
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Lead by example, ensuring compliance with company policies, procedures, health and safety standards, and food hygiene requirements.
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Act as relief supervisor during periods of leave, absence or operational requirements.
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Deliver exceptional food and beverage service in accordance with established service standards, ensuring residents and guests receive a warm, professional and welcoming dining experience.
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Maintain thorough knowledge of menu items, daily specials, beverages and dietary requirements to confidently assist residents and make recommendations.
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Accurately take and process meal orders, ensuring information is communicated correctly to the kitchen team and meals are served timeously and at the appropriate temperature.
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Accommodate resident preferences and dietary requirements while maintaining the highest standards of service excellence.
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Meet and greet new residents, assist them in becoming familiar with dining services, and build positive relationships with residents and their families.
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Handle resident concerns professionally, resolving issues where possible and escalating matters appropriately when required.
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Support effective communication between residents, healthcare staff, kitchen teams and management to ensure seamless service delivery.
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Provide regular feedback to management regarding resident dining experiences, food quality, service standards and operational concerns.
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Ensure tea, coffee and beverage service is delivered professionally and consistently, while maintaining excellent product knowledge and making appropriate recommendations.
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Maintain beverage stock levels, assist with stock counts and inventory control, and report shortages, breakages or variances.
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Ensure accurate billing of beverages, coffee shop meals and resident accounts, resolving discrepancies in accordance with company procedures.
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Assist with monthly audits, operational checks and other administrative duties required to support efficient restaurant operations.
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Minimum 3–5 years' experience in a restaurant, hospitality, retirement village, hotel or healthcare dining environment.
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Proven experience as a Senior Waiter, Head Waiter or similar role.
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Previous supervisory or team leadership experience will be highly advantageous.
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Strong food and beverage knowledge, including serving etiquette and basic wine knowledge.
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Barista experience will be advantageous.
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Experience working with elderly residents, frail care, healthcare or dementia environments will be advantageous.
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Computer literate (basic).
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Experience with stock control, billing and restaurant administration.
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Excellent leadership, interpersonal and communication skills.
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Strong customer service orientation with a passion for hospitality.
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Ability to communicate with elderly residents with patience, empathy and respect.
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Strong organisational and problem-solving skills.
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Demonstrates initiative, accountability and a sense of urgency.
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Ability to work effectively under pressure while maintaining high standards.
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Professional, well-groomed and well-presented.
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Positive attitude and strong team-player mentality.
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Clear health record.
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Clear criminal record.
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Clear credit record.
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Contactable references.
Faircape offers a competitive salary package dependent on experience, qualifications, skills and attributes.
Your total package includes a set basic salary, provision for Sunday pay (time and a half), public holiday pay (double time), and quarterly performance bonuses (every 3 months) payable after successful completion of probation.
Normal working days are Monday to Sunday from 07h00 to 19h00, according to the roster.
Your application will only be considered should you complete the following:
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The one-way online interview – the link will automatically be sent once you submit your online application. The interview may be completed at your convenience and will be reviewed by the team.
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Written references are compulsory and applications submitted without these will not be considered.
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Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.
This position offers an excellent opportunity for an experienced hospitality professional seeking to grow into a supervisory or restaurant management role within Faircape.
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.
