2 Concierge Jobs and Work in Stellenbosch Western Cape

Service Manager
Franschhoek Wine Tram —Franschhoek, Western Cape 7690
- Full-time
Quick Apply
Hotel General Manager
Babylonstoren —Franschhoek, Western Cape
- Full-time

More jobs to discover

Find similar jobs that you might be interested in.

General Manager
Index Hotels —Grabouw, Western Cape
A valid driver's licence. Ensure compliance with health, safety, and hospitality regulations. Develop and implement initiatives to increase restaurant patronage…
Quick Apply
6d
Accommodation Manager
Brenaissance Wine and Stud Estate —Stellenbosch, Western Cape
Ensure that the storage rooms and office is locked before leaving. Keys and office mobile phone to be handed in at Reception. Order stock and take stock count.
R8 000 - R30 000 a month
Quick Apply
11d

I want to receive the latest job alert for concierge in stellenbosch western cape

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

concierge jobs near stellenbosch western cape

Service Manager jobs in Centurion, Gauteng

Service Advisor jobs in Johannesburg, Gauteng

In Service Training Construction jobs in Durban, Kwazulu Natal

In Service Training Public Management jobs in Eastern Cape

Service Manager jobs in Durban, Kwazulu Natal

Service Manager jobs in Gauteng

Service Manager jobs in Vaal Triangle, Gauteng

Customer Service Agent,webhelp jobs in Cape Town, Western Cape 8001

Hotel General Manager jobs in Camps Bay, Western Cape

Hotel General Manager jobs in Kwazulu Natal

General Worker, Mining jobs in Pretoria, Gauteng

Human Resource Manager jobs in Pretoria, Gauteng

Hotel General Manager jobs in Sandton, Gauteng

Hotel General Manager jobs in Gauteng

Education Programme Manager jobs in Cape Town, Western Cape

Service Manager

Franschhoek Wine Tram -
Franschhoek, Western Cape 7690

Quick Apply

Job Details

Full-time

Full Job Description

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Service Manager to join our dynamic team.

As a Service Manager at the Franschhoek Wine Tram, you will be responsible for ensuring the highest level of guest satisfaction through effective leadership and service excellence. You will play a pivotal role in managing and enhancing our customer service operations to maintain our reputation as a premier destination in the tourism and hospitality sector.

Responsibilities

Lead, mentor, and motivate a team of service professionals, including front desk staff, concierge, and guest services.
Develop and implement service standards and procedures to ensure consistent, top-quality guest experiences.
Monitor and evaluate guest feedback, addressing any issues promptly and proactively.
Collaborate with other departments to optimize the guest journey and ensure seamless service delivery.
Manage the training and development of staff, fostering a culture of excellence and continuous improvement.
Oversee scheduling, staffing, and performance evaluations to maintain high service standards.
Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
Maintain an up-to-date knowledge of industry trends, competition, and best practices.

Requirements

Proven experience in a managerial role within the tourism and hospitality industry.
Exceptional interpersonal and communication skills.
Strong leadership abilities and a track record of motivating teams to achieve high standards.
Proficiency in hotel or hospitality management software is a plus.
Outstanding problem-solving skills and the ability to handle challenging situations with grace.
A passion for delivering exceptional customer service.
Good working proficiency in MS Office / Excel.
High proficiency in verbal and written English & Afrikaans.
Ability to deliver high impact facilitation/presentations.
Own transport and drivers licence.
Five years experience within a similar role.
Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate.

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Tertiary qualification in training and hospitality

Job Type: Full-time

Ability to commute/relocate:

Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

concierge jobs in stellenbosch western cape

Service Manager

Hotel General Manager

More jobs to discover

I want to receive the latest job alert for concierge in stellenbosch western cape

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected