Store Clerk Job Description
The Store Clerk is assisting the Supervisor, plans and directs the day-to-day running of the store. Develop strategies with Supervisor and Ops Manager to improve customer service, drive store sales, increase profitability, create store policies that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Assist Supervisor in regards to forecasting staffing needs and develop a recruiting strategy to provide optimal staffing in all areas. Assist with monitoring and directing the work of others. Report to Supervisor and Operations management. Taking Guidance and working with Supervisor to adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter.
Responsibilities:
- Complete store operational requirements by scheduling and assigning employees; following up on work results to Supervisor and Operations Manager.
- Working with Supervisor to maintain store staff by assisting with recruiting, selecting, orienting and training employees.
- Assisting to maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results to their respective branch Supervisor and Ops Manager.
- Initiate corrective actions with approval from Supervisor and Operations Management.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories, reporting.
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed by Supervisor.
- Maintain inventory by implementing ordering plans and staying in contact with Head Office
- Reporting a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Discuss with marketing team, Supervisor and Ops Manager.
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
- Manage all controllable costs to keep operations profitable and reporting to Manager.
- Manage stock levels and make key decisions about stock control, to be approved by Supervisor and Ops Manager.
- Analyse sales figures and forecast future sales with detailed reporting to Supervisor.
- Assisting Supervisor with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
Store Clerk top skills & proficiencies:
- Budgeting
- Retail Management
- Leadership
- Ability to Motivate Others
- Delegation
- Customer Focus
- Quick Learner
- Multi-Task Skills
- Team Player
- Reporting to Supervisor and Ops Manager
- Pricing
- Market Knowledge
- Results Driven
- Strategic Planning
- Management Proficiency
- Client Relationships
- Sales Experience
- Organization
- Verbal and Written Communication
Job Type: Full-time
Pay: R7 000,00 - R7 675,00 per month
Ability to commute/relocate:
- Springs, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High School (matric) (Required)
Experience:
- Retail: 1 year (Required)
License/Certification:
- Drivers License (Required)
Location:
- Springs, Gauteng (Required)
Work Location: In person
