209 Technical support associate Jobs and Work in South Africa

Tier II Technical Support Engineer (Microsoft 365 & VoIP)
B&D System Engineers —Centurion, Gauteng
- From R12 000 a month
- Full-time
Quick Apply
7d
Office Coordinator: IT
TWK Agri —Piet Retief, Mpumalanga
Service Technician
Howden Africa Holdings Ltd —Sasolburg, Free State 1947
Quick Apply
Customer Support & Operations Associate
Talent Sam —Sandton, Gauteng 2196
- Full-time
- Remote
Quick Apply
Associate Salesforce Administrator
Thomas —Pretoria, Gauteng
- R240 000 - R300 000 a year
- Full-time
Quick Apply
Network Specialist
OneDayOnly —Cape Town, Western Cape 7925
3d
Warehouse Associate
Career Start International —Cape Town, Western Cape
- R7 200 - R8 500 a month
- Full-time
Quick Apply
INTERNSHIP (2026-2027)
PPS Recruitment —Centurion, Gauteng
- Internship
21h
Associate Scientist - Analytical Chemistry/Biochemistry
Kemin —Clayville, Gauteng
- Full-time
Research Associate - BSB
Synexa Life Sciences —Cape Town, Western Cape 7441
Quick Apply
Technical Planner/Supervisor
Bridgestone —Lephalale, Limpopo
- Full-time
Network Engineer
Biovac —Western Cape
Quick Apply
Operator
Diageo —Isipingo, KwaZulu-Natal
- Full-time
2d
Service Desk Engineer
OryxAlign Limited —Cape Town, Western Cape
- Full-time
Quick Apply
Associate Director/ Directors - Planning Managers/ Senior Planners
HKA —Sandton, Gauteng 2196
Quick Apply
7h
Packaging Learner
Diageo —Isipingo, KwaZulu-Natal
- Full-time
2d
SafetyCloud Ergonomist, Midrand
SafetySA —Midrand, Gauteng
- Full-time
1d
Demi Chef
Marriott International, Inc —Nelspruit, Mpumalanga 1200
- Full-time
7d
Service Transition Associate
Unifonic —Home Based
- Remote
- Internship
Quick Apply
Instructional Designer
Marriott International, Inc —Cape Town, Western Cape 8005
- Full-time

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Tier II Technical Support Engineer (Microsoft 365 & VoIP)

B&D System Engineers -
Centurion, Gauteng

Quick Apply

Job Details

Permanent | Full-time
From R12 000 a month
7 days ago

Full Job Description

The Tier II Technical Support Engineer plays a critical role in maintaining operational excellence and high client satisfaction. This position delivers advanced technical support for Microsoft 365 cloud environments, 3CX phone systems, and VoIP solutions. As a key technical liaison within our ISP operations, you will resolve escalated customer issues, optimize unified communications, and interface efficiently with upstream fiber infrastructure providers.

Key Responsibilities

Enterprise Cloud Administration: Manage, configure, and troubleshoot Microsoft 365 tenants, including Exchange Online, SharePoint, MS Teams, OneDrive, and Entra ID (Azure AD).
VoIP & 3CX Management: Deploy, configure, and maintain 3CX IP-PBX systems, SIP trunks, call routing logic, inbound/outbound rules, and VoIP desk phones or softphones.
Advanced Customer Success: Serve as the primary escalation point for complex technical inquiries, ensuring professional communication and strict adherence to Service Level Agreements (SLAs).
Desktop Infrastructure Support: Diagnose and resolve sophisticated hardware, software, and operating system issues across enterprise Windows 10 and 11 desktop environments.
Vendor & Carrier Coordination: Act as the technical point of contact with external fiber infrastructure providers to isolate and resolve circuit and connectivity issues on behalf of clients.
Incident Lifecycle Management: Own, track, and document the lifecycle of service requests within the ticketing system, providing comprehensive root-cause analysis when necessary.
Knowledge Management: Author internal technical SOPs and external knowledge base documentation to optimize resolution times and improve client self-service capabilities.

Required Qualifications

Professional Experience: 3+ years of progressive experience in a dedicated helpdesk, service desk, or Managed Service Provider (MSP) environment.
Technical Domain Expertise: Proven track record of managing enterprise-level Microsoft 365 deployments and user migrations.
VoIP Telephony Proficiency: Demonstrated experience installing, managing, and troubleshooting 3CX phone systems and standard VoIP protocols.
Desktop & OS Mastery: Deep technical understanding of Windows enterprise operating systems, profile management, and software deployment.
Core Networking Proficiency: Strong comprehension of TCP/IP, DNS routing and basic WAN/LAN diagnostics within an ISP context.
Communication & Demeanor: Exceptional verbal and written business communication skills, with a demonstrated ability to de-escalate sensitive customer situations.

Preferred Education & Certifications

3CX Certified Engineer (Basic or Advanced).
Microsoft Certified: Endpoint Administrator Associate or equivalent.
Grade 12 (Matric)

Pay: From R12 000,00 per month

Application Question(s):

Do you have 2+ years of experience working with Microsoft 365 environments?

Work Location: In person

Quick Apply

Refine Your Search

technical support associate jobs in south africa

Tier II Technical Support Engineer (Microsoft 365 & VoIP)

Office Coordinator: IT

Service Technician

Customer Support & Operations Associate

Associate Salesforce Administrator

Network Specialist

Warehouse Associate

INTERNSHIP (2026-2027)

Associate Scientist - Analytical Chemistry/Biochemistry

Research Associate - BSB

Technical Planner/Supervisor

Network Engineer

Operator

Service Desk Engineer

Associate Director/ Directors - Planning Managers/ Senior Planners

Packaging Learner

SafetyCloud Ergonomist, Midrand

Demi Chef

Service Transition Associate

Instructional Designer

I want to receive the latest job alert for technical support associate in south africa

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