To provide expert and technical support to the farmer (customer), regarding the quality of feed that is produced by the Feed Milling operations, with a specific emphasis on system implementation, monitoring the quality and the successful investigation and settlement of all customer complaints.
- Grade 12 (Matric)
- BSc Agriculture, B Animal Science, National Diploma in Animal Production, or an equivalent qualification
- Minimum of 3 years' sales and technical experience
- SACNASP registration
- Valid driver's licence
- Proficiency in Microsoft Office Suite
- Administration and record-keeping skills
- Experience working with CRM systems
- Sound knowledge of the Fertilizers, Farm Feeds, Agricultural Remedies and Stock Remedies Act, 1947 (Act 36 of 1947)
- Dynamic and self-motivated
- Strong analytical and problem-solving skills
- Computer literacy
- Excellent verbal and written communication skills
- Customer relationship management skills
- Planning and organisational skills
- Ability to work independently and as part of a team
- Technical sales and advisory skills
- Ensure continuous on-farm technical advice and support to customers through regular farm visits.
- Arrange customer visits with technical support team.
- Gather production information from farms to use as proof of product performance.
- Evaluate the performance of products and feeding programs.
- Do product performance benchmarking thorough identify the strong and weak points of the opposition products.
- Ensure all claims are correctly investigated, all administrative tasks are done correctly.
- Assist the technical department with performance data and the interpretation of the data
- Attend to Farmers days and other information sessions to provide product information.
- Giving feedback and sales reports
- Ensure the effective management of client accounts
- Ongoing customer engagement and communication across various platforms, such as WhatsApp, Email and other electronic platforms.
- Evaluation of raw materials/ final products and interpretation of laboratory results.
- Attend Sales meetings, give feedback on product performance, new product development, re-positioning, and improvement of existing products.
- Manage the pricing and volumes of the product range.
- Identify new opportunities by evaluating the market and new opportunities with regards to trends and prices.
- Give feedback on problems (solved and unsolved) as well as claims.
- Monitor market trends and developments.
- Identify potential clients, support existing clients and ensure overall achievement of sales targets.
- Monthly liaison with Customers which accounts are in arears
- Monthly feedback to the financial department with regards to Debtors that are in arears
- Daily feedback on CRM (Skynamo)
- Weekly Feedback report
- Weekly Data analysis, interpretation
- Farm visit report after each client visit
- Internal Sales and Technical workshops and or training
- Further studies are encouraged, although not expected
- External Sales and Technical workshops and or training
