Overview:
The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non-volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability to manage day-to-day operations, implement strategies, and ensure the team delivers high-quality hiring outcomes in a fast-paced environment.
The role includes people management, process improvement, candidate experience, compliance, and stakeholder engagement, while promoting the organization as an employer of choice.
Qualifications:
Qualification & Experience
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Min 2 years’ experience in leadership recruitment position (Essential)
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Proven experience working in a BPO environment (preferred)
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Advanced knowledge and hands-on experience in the full 360 recruitment lifecycle. (Volume & None Volume)
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Strong working knowledge of MS Office (especially Excel).
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Proficiency with ATS and recruitment systems.
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Matric or Equivalent (Essential)
Responsibilities:
Key Responsibilities
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Manage the daily operations of the recruitment team, overseeing the end-to-end recruitment cycle.
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Maintain effective control of all aspects of people processes, including: absence management, 1:1s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment-related issues in line with policy frameworks.
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Support with strategic initiatives and recruitment campaigns across various business units.
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Attract, screen, interview and recommend placement of internal and external candidates for entry-level to experienced positions.
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Promote the organization’s image as a desirable place to work.
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Refer applicants for job openings, conduct reference checks, administer pre-employment tests, and manage feedback to unsuccessful candidates.
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Assist with job advertising and job postings across platforms.
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Conduct exit interviews for candidates declining offers to provide insights for future improvements.
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Lead and support the team in developing and implementing new recruitment projects and solutions.
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Coach, guide, and support team members by sharing best practices and ensuring high standards of delivery.
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Create a highly engaging, inclusive, and motivating work environment.
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Identify areas of improvement and contribute ideas to enhance recruitment processes and outcomes.
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Handle difficult conversations and conflict situations with professionalism and empathy.
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Manage recruitment tools, databases, systems, and reports to track performance and outcomes.
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Deliver timely daily, weekly, and monthly recruitment reports.
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Ensure full compliance with company policies and relevant employment legislation.
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Carry out ad-hoc administrative duties as required.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
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High attention to detail and strong organizational capabilities.
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Ability to work under pressure and manage multiple priorities effectively.
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Flexible and resilient approach with a can-do attitude.
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Strong analytical and reporting skills.
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Proven ability to build strong stakeholder relationships internally and externally.
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Ability to inspire, motivate and guide a team toward achieving goals and KPIs.
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Strong leadership qualities with the ability to coach and develop high-performing teams.
Technical skills
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Proficient in Applicant Tracking Systems (ATS)
- Strong command of the full Microsoft Office Suite (Word, Excel Outlook, PowerPoint)
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Familiarity with HRIS platforms
- Experience with job advertising platforms
- Ability to extract, analyze, and present recruitment data and metrics
