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Network Operations Manager

Shoprite Group -
Brackenfell, Western Cape

Apply Now

Job Details

Full-time
14 days ago

Full Job Description

Closing Date

2026/07/09

Reference Number

SHO260625-3

Job Title

Network Operations Manager

Job Type

Full Time

Location - Country

South Africa

Location - Province

Western Cape

Location - Town or City

Brackenfell, Cape Town

Purpose of the Job

Join Shoprite Group as a Network Operations Manager based in Brackenfell, Cape Town, Western Cape, leading end-to-end network service delivery across retail operations. The Network Operations Manager is accountable for end-to-end network service delivery, including people, process, performance, and vendor management, to ensure a stable, scalable, and resilient connectivity environment. The role leads the delivery of high-availability network services across retail operations, ensuring that stores remain fully operational and customer transactions are uninterrupted. Operating as the bridge between technical infrastructure and business operations, the role translates complex network challenges into clear business outcomes, driving operational resilience, proactive optimisation, and continuous service improvement. This role offers the opportunity to shape network strategy, enhance service delivery, and impact business continuity within South Africa's leading retailer.

Job Advert Details

Job Category

Job Objectives

Network Operations & Service Delivery

Lead the day-to-day network operations environment, ensuring high availability across platforms.
Ensure continuous uptime and performance of store and enterprise connectivity services.
Oversee service request management, monitoring, and performance tracking against defined SLAs.
Ensure all network environments support uninterrupted retail trading and operations.

Incident Management & Operational Resilience

Drive the incident and problem management function, ensuring rapid response to critical outages.
Reduce Mean Time to Repair through structured escalation, root cause analysis, and corrective actions.
Establish proactive monitoring, predictive analytics, and alerting capabilities to prevent incidents.
Implement resilience measures including failover, redundancy, and continuity solutions.

Vendor, SLA & Contract Management

Manage ISPs, OEMs, and service providers, ensuring delivery against contractual and SLA commitments.
Conduct regular SLA reviews, vendor performance assessments, and governance forums.
Enforce service credits, penalties, and performance improvements where required.
Collaborate with vendors on solution design, optimisation, and network innovation initiatives.

Stakeholder Engagement & Business Alignment

Act as the primary interface between technical teams and business stakeholders.
Translate network performance into business impact.
Provide clear communication on network health, risks, and improvement plans.
Build strong relationships to enable aligned service delivery and decision-making.

Project Delivery & Network Rollouts

Lead and support network provisioning for new stores, closures, and upgrades.
Participate in projects from concept through to implementation, ensuring delivery within timelines and risk constraints.
Act as a single point of accountability for network deliverables within projects.
Ensure smooth execution of change management and CAB processes.

Continuous Improvement & Innovation

Analyse network trends, usage patterns, and incident data to identify optimisation opportunities.
Drive automation, efficiency improvements, and proactive service enhancements.
Evaluate and implement new technologies (e.g. SD-WAN, improved Wi-Fi, IoT readiness).
Transition operations from reactive support to proactive network management.

Leadership & Team Management

Lead and develop a team of network engineers and specialists, driving performance and accountability.
Improve team productivity through clear processes, tooling, and performance metrics.
Foster a culture of operational excellence, responsiveness, and innovation.
Align internal teams and external partners to achieve service delivery objectives.

Governance, Financial & Risk Management

Manage network budgets, forecasting, and cost optimisation initiatives.
Ensure adherence to IT governance, CAB processes, and compliance standards.
Collaborate with Security and Continuity teams to mitigate risks and vulnerabilities.
Ensure governance frameworks support efficient and responsive service delivery.

Qualifications

• IT related field Qualification (essential)• ITIL or equivalent certification (preferred)

Experience

+6 years’ experience in IT Service Management within a retail stores or multi-site branch environment, supporting store operations systems, connectivity, and in-store technology. (essential)
Of which 2 years experience in people management (essential)
Experience in managing suppliers, contracts and service levels (essential)
Strong technical expertise in VeloCloud, WAN, LAN, Wi-Fi, and telephony environments (essential)

Knowledge and Skills

Experience in managing suppliers, contracts and service levels (essential)

Policy

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Apply Now

Refine Your Search

network operations manager jobs in south africa

Network Operations Manager

Ranger Manager

Operations Coordinator

Senior Network Manager

Sampling Manager

Branch Manager

Direct Sales Representative

Growth Manager - Africa

Senior Manager, Brand Writer

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Depot Manager

Regional Fundraising Manager

Laboratory Manager

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Sales Manager

Product Manager

CCTV OPERATOR BLOEMFONTEIN

Technician

Operations Manager

Treasury Operations Analyst

I want to receive the latest job alert for network operations manager in south africa

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