Position: Service Advisor
Location: DALS City Bowl
We are seeking a professional and customer-focused Service Advisor to join our dynamic panel shop team. The successful candidate will be responsible for managing the repair process from vehicle booking to delivery while ensuring excellent customer service, accurate administration, and effective communication with customers, insurers, and the workshop.
Minimum Requirements
- Grade 12 (Matric).
- A qualification in Business Administration or Office Administration will be advantageous.
- Minimum 3–5 years' experience as a Service Advisor within the auto body repair industry.
- Proven experience working on TMS, Audatex, and other panel shop management systems.
- Sound understanding of insurance repair processes and authorisation procedures.
- Excellent verbal and written communication skills.
- Strong administrative and organisational abilities.
- Ability to work under pressure and effectively manage multiple priorities.
- High level of accuracy, attention to detail, and commitment to customer satisfaction.
Key Responsibilities
- Schedule and manage customer vehicle bookings.
- Liaise with customers throughout the repair process, providing regular progress updates.
- Process repair authorisations and ensure all approvals are obtained before repairs commence.
- Confirm parts availability and coordinate with the Parts Department to minimise repair delays.
- Update repair progress on Audawatch, Discovery, and other insurer portals.
- Complete and submit Lightstone CSI surveys to ensure customer satisfaction targets are achieved.
- Ensure all job cards, estimates, invoices, and supporting documentation are accurate, complete, and up to date.
- Monitor repair turnaround times, identify potential delays, and escalate issues where necessary.
- Maintain effective communication with insurers, estimators, workshop personnel, and customers throughout the repair process.
- Deliver a professional customer experience while ensuring company and insurer service standards are consistently met.
If you meet the above requirements, please send your detailed CV to: [email protected]
CV’s should state work history, dates and contain contactable references.
Please note: if you do not hear back from us within two weeks of posting your CV, consider your application unsuccessful.
Work Location: In person
