Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Sales Adviso working on an internationally innovative campaign with a base salary of R8000
As a Customer Service Sales Advisor, you will be responsible for providing exceptional customer service to new and existing customers across a range of policy enquiries. You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.
This Customer Support Advisor role at Concentrix is a great match if you:
- Minimum of Grade 12 / Matric
- 12 months international Call Centre AND/OR 6 Months Insurance Industry. Proven experience of delivering exceptional customer care.
- Minimum B2 (English Language level, Email Writing and Computer Lit).
- Clear criminal and credit record.
- Ability to provide references within the last 2 years of employment
- Regulatory awareness, familiarity with FCA regulations.
- Flexibility to work shift patterns.
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
- Base Salary of R8000
- Choice between Medical Aid OR Medical Insurance.
- Medical aid – Covers only the employee; Medical insurance – Covers employee and 2 dependents
- Pension Fund
- 2.5% employer contribution, 2.5% employee contributions
- Subsidized transport
- Subsidized transport is provided between the hours of 7 pm to 6 am - Employee will contribute a maximum of R350
- Night shift shift allowance
- Fantastic Employee Assistance Programme (EAP)
- Group life cover
- Access to financial well-being sessions, will writing sessions and stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
What you will do in this role:
Key Contribution Areas:
Handle inbound sales calls, guiding customers through the full end-to-end process of purchasing new policies.
Manage queries from existing policyholders, including policy amendments, renewals and cancellations.
Ensure all customer interactions comply with regulatory requirements and internal guidelines.
Deliver personalized conversa ons by adapting your approach to individual customer needs and circumstances.
Maintain accurate records of all customer interactions and outcomes.
Support growth ambitions within Home Protect by consistently meeting service and quality standards.
Collaborate effectively with colleagues and leaders to maintain a customer-focused, high-performing team environment.
Skills Required:
You will demonstrate a strong understanding of the following areas:
Competent in a broad range of processes
Basic complaint handling, such as first points of contact and appropriate logging of complaints
Competent risk event handling and logging where appropriate - An understanding of the Quality Checking process
Active and positive contributions to huddles and meetings
Identifies and drives self-development opportunities - Good levels of communication skills with our customers
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
