11 Outsourcing manager Jobs and Work in Sandton Gauteng

Level 2 – It Support Specialist & Client Support
1840 & Company —Johannesburg, Gauteng
- Full-time
- Remote
2h
Africa Procurement Manager
Abbott Laboratories —Johannesburg, Gauteng
- Full-time
1d
Africa Talent by Deloitte-NL IT Audit - Manager
Deloitte —Midrand, Gauteng
- Full-time
- Remote
Quick Apply
7d
Principal Networking Services Sales Specialist
NTT DATA —Johannesburg, Gauteng 2001
- Full-time
Estimator
ConCept G Global —Randburg, Gauteng
- R20 000 - R40 000 a month
Quick Apply
Tax Director
Apex Group —Johannesburg, Gauteng
- Full-time
Executive Head - ERM and Ops Risk
Rand Mutual Assurance —Parktown, Gauteng
- Full-time
Operations Manager
TechBiz Global GmbH —Bryanston, Gauteng
- Full-time
- Remote
Quick Apply
Senior Marketing Manager
TechBiz Global GmbH —Bryanston, Gauteng
- Full-time
Quick Apply

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Level 2 – It Support Specialist & Client Support

1840 & Company -
Johannesburg, Gauteng

Apply Now

Job Details

Full-time
2 hours ago

Full Job Description

Level 2 – It Support Specialist & Client Support

Ignition

Remote, Johannesburg, Gauteng, South Africa

Apply Now

Non-Negotiable

Skills

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

This is a Help Desk and Technical Support role with a strong emphasis on client communication. The person in this role handles the majority of day-to-day support interactions with startup teams – they’re the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed-out employee feel taken care of. If your candidate can resolve a Google Workspace sync issue, walk a remote employee through a fix over Zoom, and close the ticket with documentation that a colleague could follow – all while keeping the client feeling supported, not talked down to – they belong here.

Job Overview

Employment Type:
Full-Time Independent Contractor
Department:
Information Technology (IT)
Job Level:
Lead

Education & Experience

Years Of Experience:
6 Years
Business Model:
B2B (Business-To-Business)
Minimum Education Level:
Bachelors
Qualification:
CS

Skills

Tools/Platforms:
Additional Skills:
None
Common Methodologies/Frameworks:
Additional Skills:
None
General Skills:
Additional Skills:
None
Soft Skills:
Additional Skills:
None

Requirements

Technological Requirements:

Language:
English
Location:
South Africa

Responsibilities

Responsibilities: Technical Delivery

Provide Tier 2 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms.
Troubleshoot and resolve incidents independently with clear, client-readable documentation.
Collaborate with Tier 1 and Tier 3 teams to resolve issues and share knowledge.
Support client onboarding workflows: device enrollment, MDM configuration, account provisioning, Laptop Logistics coordination.
Support monitoring, patching, and alert response workflows (including user-facing CVE remediation notifications).
Participate in backup testing and maintenance routines.
Contribute to SOP and knowledge base documentation improvements.

Responsibilities: Client Experience

Be the front line of client interaction – every support touchpoint is a moment that shapes how clients feel about Ignition.
Communicate clearly and warmly with non-technical end-users (startup employees, ops teams, office managers) via chat, email, video, and phone.
Set expectations proactively: if a fix will take time, tell the client what’s happening and when they’ll hear back. No silent gaps.
Escalate when appropriate, but own the communication – the client should never feel like they’ve been passed off without context.
Write ticket notes and follow-ups that a non-technical reader could understand.

Required Qualifications Technical

6+ years of IT support experience, with substantial time at an IT Managed Service Provider (MSP).
Strong Mac/macOS support experience. Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days.
Experience administering Google Workspace or Microsoft 365 for remote/hybrid workforces.
Experience with endpoint management / MDM tools (Jamf, Intune, or similar).
Strong cybersecurity literacy: familiarity with zero-trust SaaS security platforms (SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent).
Solid networking fundamentals (VPNs, firewalls, routing), ideally supporting Cisco Meraki environments.
Strong troubleshooting methodology with clear documentation habits.

Client-Facing (Equally Weighted)

Demonstrated ability to explain technical issues to non-technical people in plain, reassuring language.
Experience in a client-facing support role where customer satisfaction was measured and you scored well (NPS, CSAT, or equivalent).
Comfort supporting end-users who may be frustrated, stressed, or unfamiliar with technology – patience and empathy are non-negotiable.
Clear, professional written communication – your ticket notes and emails should read like they were written by someone who cares.

Soft Skills

Strong time management and ability to juggle multiple tickets across multiple client accounts.
Team collaboration – you share knowledge, flag patterns, and help your teammates get better.
Attention to detail and accountability – if you say you’ll follow up, you follow up.
Proactive communication – you don’t wait for clients to chase you.

Working Hours

Monday:
9 A.M. - 5 P.M.
Tuesday:
9 A.M. - 5 P.M.
Wednesday:
9 A.M. - 5 P.M.
Thursday:
9 A.M. - 5 P.M.
Friday:
9 A.M. - 5 P.M.
Saturday:
9 A.M. - 5 P.M.
Sunday:
9 A.M. - 5 P.M.

Apply Now

Refine Your Search

outsourcing manager jobs in sandton gauteng

Level 2 – It Support Specialist & Client Support

Africa Procurement Manager

Africa Talent by Deloitte-NL IT Audit - Manager

Principal Networking Services Sales Specialist

Estimator

Tax Director

Executive Head - ERM and Ops Risk

Operations Manager

Senior Marketing Manager

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