Are you a detail-oriented administrative professional looking to drive operational efficiency and growth? We are seeking a proactive Operations Support Unit Administrator to join our team at Head Office. In this role, you will play a key part in optimizing business processes, managing master client data, supporting sales operations, and maintaining seamless cross-system data integration.

Key Responsibilities & Impact

Client Data & Master System Updates: Process branch requests for client data amendments across internal systems, maintaining high data accuracy and resolving synchronization discrepancies.
Client Query Management: Monitor the Client Data mailbox, resolve issues regarding non-receipt of customer receipts, investigate email delivery root causes, and keep internal stakeholders updated.
Sales Support: Assist the Sales team by validating client info, correcting data discrepancies, and troubleshooting Track & Trace issues.
Digital Data Capture: Validate and update client information submitted via QR code scans to ensure consistent reflection across platforms.
Track & Trace Master Data: Manage master data integrity, conducting routine checks to maintain cross-system consistency.
Branch Onboarding: Support onboarding branches onto CashOps SAP, coordinating data setup, system access, and tracking progress.
Reporting & Compliance: Maintain logs of data changes and resolutions, prepare basic performance and turnaround reports, and ensure compliance with internal governance and audit standards.
Health & Safety: Comply with workplace safety policies, participate in safety forums, and report safety incidents.

What We Are Looking For

Qualifications & Education

Grade 12 / Matric
Certificate or Diploma in Business Administration, Office Administration, Information Systems, Operations Management, or a related administrative/business field

Experience

23 years of experience in an administrative or operational support role
Hands-on experience with business systems, databases, or client data management
Proven track record of resolving client queries and handling internal stakeholder requests
Solid background in document control, data capturing, and record-keeping

Key Competencies & Skills

Exceptional administrative, data capturing, and record-keeping skills with meticulous attention to detail
Ability to maintain master data and understand basic system integrations and synchronization
Proficiency in MS Office Suite (Excel, Word, Outlook)
Strong issue logging, tracking, and escalation capabilities

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