Company:
A well-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.
Culture:
At FLASH, we realise that “the way we do things around here” drives our business and enables us to achieve our purpose of “Making People’s Lives Easier”. Our 3 values are the drumbeat of our business:
We are all in
We have each other’s backs
We are brave
These values help us to make our People’s lives easier by creating a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!
Job Role:
The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.
Responsibilities:
1. Account Support & Administration
- Assist senior and mid-level KAMs in day-to-day account management tasks.
- Prepare meeting notes, reports, and client-facing materials.
- Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
- Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
- Assist in preparing and organising contract documentation for internal reference.
- Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.
2. Client Interaction & Service
- Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
- Respond to routine client queries and coordinate resolutions with internal teams.
- Support the delivery of client onboarding and training sessions.
3. Customer Engagement & Feedback
- Conduct basic satisfaction surveys and gather service feedback for escalation.
- Log customer requests, issues, and insights for senior team members to act upon.
4. Coordination & Support
- Support the execution of internal coordination across product, logistics, and customer support.
- Monitor timelines for client deliverables and assist in meeting service level commitments.
5. Sales Enablement & Tracking
- Track account activity, usage data, and promotional performance with guidance.
- Assist in generating proposals, presentations, and price quotations as needed.
6. Learning & Market Exposure
- Keep up with basic industry trends and competitor activities through structured updates.
- Attend internal product and client meetings for learning and exposure to strategic thinking.
7. CRM & Data Accuracy
- Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
- Help monitor action items and ensure timely follow-up on assigned tasks.
