We are one of South Africa’s leading suppliers of lab-grown diamonds and bespoke jewellery, servicing over 550 jewellers nationwide. We specialise in loose diamonds, custom jewellery manufacturing, and exceptional customer service.
We are looking for a highly organised, proactive, and detail-oriented Personal Assistant / Operations Coordinator to support the daily operations of our growing business.
Key Responsibilities
Administration & Office Support
* Manage diaries, appointments, and schedules.
* Handle incoming calls, emails, and WhatsApp enquiries.
* Prepare quotations, invoices, purchase orders, and customer correspondence.
* Maintain organised filing systems and business records.
* Assist with reporting and general office administration.
Customer Service
* Follow up on customer enquiries and outstanding quotations.
* Update clients regarding manufacturing progress and delivery timelines.
* Coordinate courier collections and deliveries.
* Ensure excellent customer communication at all times.
Manufacturing Coordination
* Track jewellery orders from CAD approval through manufacturing.
* Liaise with setters, polishers, casters, suppliers, and manufacturers.
* Monitor production timelines and follow up on outstanding jobs.
* Maintain job tracking spreadsheets and manufacturing schedules.
Supplier & Procurement Support
* Communicate with local and international suppliers.
* Assist with ordering diamonds and manufacturing materials.
* Track incoming shipments and supplier deliveries.
* Follow up on outstanding supplier matters.
Executive Support
* Assist the Director with daily operational tasks.
* Manage reminders, follow-ups, and action items.
* Help prioritise urgent matters and ensure deadlines are met.
* Provide support for business development and special projects.
Requirements
* Minimum 3 years administrative or PA experience.
* Strong organisational and multitasking abilities.
* Excellent communication skills (written and verbal).
* Proficiency in Microsoft Excel, Word, Outlook, and Google Workspace.
* Strong attention to detail.
* Ability to work independently and take initiative.
* Professional appearance and demeanour.
* Experience in jewellery, luxury goods, manufacturing, or retail will be advantageous.
Preferred Attributes
* Highly trustworthy and confidential.
* Strong problem-solving skills.
* Able to work under pressure in a fast-paced environment.
* Comfortable dealing with customers, suppliers, and senior professionals.
* Naturally proactive and able to anticipate needs before being asked.
Salary
Competitive salary based on experience.
To Apply
Please submit:
* Updated CV
* Contactable references
Only shortlisted candidates will be contacted.
Job Type: Permanent
Pay: R12 000,00 - R17 000,00 per month
Work Location: In person
