29 Club manager Jobs and Work in Randburg Gauteng

Club Experience Manager
Virgin Active South Africa (Pty) Ltd —Johannesburg, Gauteng
3d
Swim Manager
Virgin Active South Africa (Pty) Ltd —Alberton, Gauteng
Assistant Sports Manager
Country Club Johannesburg —Johannesburg, Gauteng
Quick Apply
12d
Facility Manager
Virgin Active South Africa (Pty) Ltd —Johannesburg, Gauteng
Store Manager
Clicks Group Limited —Randburg, Gauteng
5d
Pharmacist
Clicks Group Limited —Sandton, Gauteng
1d
Support Services Assistant
Stodels Nurseries (PTY) LTD —Bryanston, Gauteng
- Full-time
Quick Apply
2d
PR Manager (UK & SA) & Copywriter
Wilderness —Johannesburg, Gauteng
2d
Management Consultant/Manager
Monocle Solutions —Sandton, Gauteng
Quick Apply
3d
Assistant Store Manager
Clicks Group Limited —Fourways, Gauteng
4d
Marketing Coordinator
Moladira Skills —Randburg, Gauteng
4d
Pharmacy Manager
Clicks Group Limited —Randburg, Gauteng
5d
Golf Booking Attendant
Country Club Johannesburg —Johannesburg, Gauteng
- Full-time
Quick Apply
6d
Graphic Designer
SMD Technologies —Johannesburg, Gauteng
Quick Apply
9d
Restaurant Manager
Country Club Johannesburg —Auckland Park, Gauteng
- Full-time
Quick Apply
11d
ASSISTANT SPORTS MANAGER - RACQUETS
Country Club Johannesburg —Johannesburg, Gauteng
Quick Apply
12d
Intern Teacher (FTC) -FET- SPARK Midrand High - 2026
SPARK Schools —Midrand, Gauteng
- Full-time
Quick Apply
School Operations & Blended Learning Manager (Temp) - SPARK Midrand High - 2026
SPARK Schools —Midrand, Gauteng
- R30 600 a month
- Full-time
Quick Apply
Marketing Manager
TLC Worldwide —Sandton, Gauteng
Brand Partnerships Manager
TLC Worldwide —Sandton, Gauteng

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Club Experience Manager

Virgin Active South Africa (Pty) Ltd -
Johannesburg, Gauteng

Apply Now

Job Details

Permanent
3 days ago

Full Job Description

Your Purpose...

To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

Your Duties and Responsibilities...

Member Experience Management:

Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
Manage access and usage of the facilities in all areas

Support and Interaction with Members:

Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
Facilitate effective communication channels for member inquiries and concerns.
Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

Execution of Wellness Vision:

Implement the established wellness philosophy and ensure all member experiences reflect this vision.
Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

Enhancement of Physical Spaces:

Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
Collaborate with facilities management to address any issues affecting member experience.

Social Wellness Program Implementation:

Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
Collaborate with facilities management to address any issues affecting member experience.

Community Engagement:

Encourage social interaction among members to build a strong community within the club.
Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

Performance Monitoring:

Monitor Service delivery through setting performance standards.
Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
Report regularly on the success of implemented initiatives to leadership.

People Management:

Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
Onboarding and retention of people.
Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.

Our Minimum Requirements...

We can't live without...

Matric\grade 12 qualification
Qualification in sports management, health and wellness, business administration or related field advantageous
Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
Proven experience in digital engagement platforms
Proven experience in managing member experiences, activations and events
Background in wellness programs, community engagement or similar initiatives
VASA Product Academy or Product Qualification
Proactive Solution orientation
Train the Trainer VASA

We’d like you to have...

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We'd love you to have...

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Apply Now

Refine Your Search

club manager jobs in randburg gauteng

Club Experience Manager

Swim Manager

Assistant Sports Manager

Facility Manager

Store Manager

Pharmacist

Support Services Assistant

PR Manager (UK & SA) & Copywriter

Management Consultant/Manager

Assistant Store Manager

Marketing Coordinator

Pharmacy Manager

Golf Booking Attendant

Graphic Designer

Restaurant Manager

ASSISTANT SPORTS MANAGER - RACQUETS

Intern Teacher (FTC) -FET- SPARK Midrand High - 2026

School Operations & Blended Learning Manager (Temp) - SPARK Midrand High - 2026

Marketing Manager

Brand Partnerships Manager

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