31 Customer service representative Jobs and Work in Pretoria West Gauteng

Customer Service Representative
Hello Group Recruitment —Die Hoewes, Gauteng
14d
PRODUCT CONSULTANT
Smollan —Pretoria, Gauteng
- Part-time
Sales Representative
Blue Label Telecoms —Pretoria, Gauteng
- Full-time
Sales Administrator
HeroTel —Pretoria, Gauteng
- Full-time
Internal Sales Support Specialist
Epsidon Technology Holdings —Midrand, Gauteng
- R300 000 a year
1d
Account Representative
Shoprite Group —Pretoria, Gauteng
- Full-time
1d
Regional Manager Key Account
Transnet —Pretoria, Gauteng
2d
Sales Representative
Exim International —Pretoria, Gauteng
- Full-time
Quick Apply
4d
Sales Representative: New Vehicles - VW Midrand
Motus Corporation —Midrand, Gauteng
5d
Health & Safety Specialist, Contract Logistics
DSV —Pretoria, Gauteng 0001
7d
Regional Sales Representative
MPOWER —Pretoria, Gauteng
Quick Apply
8d
External Sales Representative
Tri-Masters —Pretoria, Gauteng
- R18 000 - R23 000 a month
Quick Apply
9d
Sales Consultant
Leroy Merlin South Africa —Centurion, Gauteng
Quick Apply
10d
Sales Representative (Internal) - B4A Gauteng
The Building Company —Centurion, Gauteng
- Full-time
10d
Head of Legal and Compliance
Bluespec Holdings —Midrand, Gauteng
- Full-time
11d
Cybersecurity Presales Engineer
Epsidon Technology Holdings —Midrand, Gauteng
Fumba Supermarket Salesman
FUMBA SUPERMARKET PTY LTD —Midrand, Gauteng
- R10 000 - R35 000 a month
- Temporary
Quick Apply
Sales Representative
Unico Creations —Centurion, Gauteng
- R5 300 - R20 000 a month
- Full-time
Quick Apply
Sales Representative
Hanchu Energy South Africa (Pty) Ltd —Midrand, Gauteng
- R25 000 - R35 000 a month
- Temporary
Quick Apply
Field Service Engineer – Blood Gas and Point-of-Care, In Vitro Diagnostics (IVD)
Radiometer —Centurion, Gauteng 0157
- Full-time

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Customer Service Representative

Hello Group Recruitment
Die Hoewes, Gauteng

Apply Now

Job Details

14 days ago

Full Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated, Customer Service Representative to join our Call Centre Department. .

The Customer Service Representative will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

Onsite Barista – Because life’s too short for bad coffee!
Exciting Team Events – Work hard, play harder!
Teambuilding Activities – Get to know your teammates beyond the screen!
A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
A Top-Notch Office Space – Where inspiration meets innovation.

Minimum Requirements

Matric Certificate
2 years'experience in Customer Service
Customer service qualification (Advantageous)
Knowledge of CRM Bank, OS ticket
Computer/Mobile Literate
Demonstrates flexibility and adaptability in a fast-paced work environment
Available and willing to work shifts in line with operational requirements

Duties and Responsibilities

Inbound & Outbound Calls:

Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
2-part Verification of client: voice call and video call the client
Attending to incoming calls

Ticket Management:

Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
Regularly follow up on tickets at least once a week.
Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Apply Now

Refine Your Search

customer service representative jobs in pretoria west gauteng

Customer Service Representative

PRODUCT CONSULTANT

Sales Representative

Sales Administrator

Internal Sales Support Specialist

Account Representative

Regional Manager Key Account

Sales Representative

Sales Representative: New Vehicles - VW Midrand

Health & Safety Specialist, Contract Logistics

Regional Sales Representative

External Sales Representative

Sales Consultant

Sales Representative (Internal) - B4A Gauteng

Head of Legal and Compliance

Cybersecurity Presales Engineer

Fumba Supermarket Salesman

Sales Representative

Sales Representative

Field Service Engineer – Blood Gas and Point-of-Care, In Vitro Diagnostics (IVD)

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