With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Administer high net worth trusts and related entities by managing, investing, and safeguarding all assets in accordance with the Trust Mandate and legal requirements to ensure optimal benefit for beneficiaries. This role is accountable for the execution of routine tasks and support activities that contribute to service delivery within a business or functional area. The incumbent applies standard procedures, follows defined guidelines, and works under supervision to complete assigned work accurately and efficiently. The role requires attention to detail, a commitment to quality, and the ability to collaborate with team members to meet service standards and customer expectations.
Job Description
KEY FOCUS AREAS
Register clients as taxpayers and manage all correspondence with SARS, including oversight of SARS e-filing, verification of tax return submissions, instruction of tax payments, assessment checks, and audit record maintenance.
Prepare and send client communications—such as welcome letters and needs analysis forms—in accordance with the Trust Manual, and ensure all required documentation is submitted to the Master of the High Court.
Provide security to the Master of the High Court by completing insurance documentation and arranging premium payments as required.
Arrange insurance for fixed properties, ensure annual premium payments, and manage all trust assets in compliance with the Trust Deed.
Maintain regular communication with clients, municipalities, brokers, and insurance companies, and manage all client correspondence and daily communications.
Review investment portfolios regularly to ensure compliance with investment policies, create investment proposals for new funds, and present recommendations to the Investment Committee.
Instruct administration on approved investments, maintain investment records, and ensure liquidity by coordinating the timely realization of investments with investment managers.
Calculate and instruct the collection of all applicable fees (acceptance, distribution, management, income tax) and reconcile accounts by checking monthly risk reports and implementing corrections as needed.
Prepare and verify year-end financial statements, ensure their distribution to beneficiaries, and follow up on outstanding documentation.
Conduct general filing, prepare termination statements for trusts to be closed, verify calculations, instruct final payments, and archive terminated files.
ACCOUNTABILITIES
Strategy Formulation and Execution
Align daily activities with team objectives and priorities.
Complete assigned tasks accurately and within defined timelines.
Escalate challenges or issues that prevent delivery.
Customer Primacy
Deliver services in line with defined service standards.
Respond to customer queries professionally and escalate unresolved matters.
Contribute to positive customer experiences through quality execution.
Sustainable Growth
Meet individual productivity, accuracy, and quality targets.
Minimise errors and rework by following prescribed processes.
Support team initiatives that improve efficiency and service outcomes.
Client-Driven Innovation and Change
Adopt new processes, tools, or ways of working as directed.
Provide feedback on how changes affect task execution or customer impact.
Participate in team discussions on service or process improvements.
Leading Talent
Take ownership of personal learning and development.
Apply feedback from supervisors to improve performance.
Participate actively in training and skills development activities.
Operational Effectiveness
Follow standard operating procedures and work instructions consistently.
Maintain accurate records and documentation of completed tasks.
Identify and report issues or risks affecting task completion.
Digital Adoption
Use prescribed digital platforms and tools to complete daily tasks.
Support adoption of new technologies introduced into the team.
Flag system or tool issues for resolution by supervisors.
Good Governance, Risk and Compliance
Adhere strictly to governance, compliance, and policy requirements.
Complete mandatory training and apply relevant standards in daily work.
Report irregularities, errors, or risks immediately.
Data Monetisation
Capture and validate data accurately as part of routine tasks.
Ensure data integrity, confidentiality, and security at all times.
Use available data to inform decisions and improve work quality.
Stakeholder Management
Collaborate effectively with colleagues to achieve shared outcomes.
Communicate clearly with supervisors to ensure alignment on priorities.
Represent the team professionally in interactions with others.
Education
National Diplomas and Advanced Certificates: Estate and Trust Management, National Diplomas and Advanced Certificates: Financial Planning, National Diplomas and Advanced Certificates: Law, National Senior Certificate/ Matric (Grade 12)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
