Security Command Centre Operator
Company: PABC Security Solutions
Department: Operations / Security Command Centre
Job Title: Security Command Centre Operator
Reports To: Operations Manager
Employment Type: Permanent / Shift-Based
Location: Company Security Command Centre
1. JOB PURPOSE
The Security Command Centre Operator is responsible for continuously monitoring security operations, CCTV systems, alarm activations, officer communications, patrol activities, access-control systems, and incidents across all client sites.
The operator serves as the central communication point between security officers, supervisors, reaction services, emergency services, clients, and company management. The role requires the operator to identify risks, coordinate appropriate responses, maintain accurate records, and ensure that all incidents are escalated and reported without delay.
2. KEY RESPONSIBILITIES
2.1 Officer Monitoring and Welfare
- Monitor officer attendance, deployment, clocking, patrol performance, and responsiveness.
- Confirm that all client sites are properly covered at the start of each shift.
- Immediately report absenteeism, late coming, shortages, or uncovered posts.
- Monitor electronic patrol systems and ensure officers complete patrols as required.
- Follow up on missed patrols, incomplete scans, unusual patrol patterns, or extended periods of inactivity.
- Conduct welfare checks on officers working at isolated or high-risk sites.
- Escalate concerns where an officer may be asleep, unresponsive, injured, ill, or in danger.
- Monitor shift handovers and confirm that officers remain on duty until properly relieved.
2.2 Access Control and System Monitoring
- Monitor remote access-control systems, vehicle access systems, boom gates, intercoms, panic buttons, and perimeter alarms where applicable.
- Assist site personnel with the verification of visitors, contractors, vehicles, or deliveries when authorised.
- Report access-control breaches, tailgating, forced entry, missed scans, or unauthorised access.
- Ensure access is not remotely granted without proper verification and authorisation.
- Maintain accurate records of remote access decisions and system activations.
2.3 Daily Operational Administration
- Complete all required occurrence books, control room registers, shift reports, incident registers, and electronic system entries.
- Record all calls, radio checks, patrol exceptions, alarm activations, site complaints, deployments, and operational instructions.
- Provide a detailed handover to the incoming operator.
- Ensure that unresolved incidents and operational concerns are clearly communicated during shift handover.
- Prepare daily command centre reports for management.
- Maintain updated site contact lists, emergency contact numbers, escalation procedures, and post instructions.
- Ensure all documentation is legible, accurate, factual, and completed on time.
2.4 CCTV Monitoring
- Continuously monitor live CCTV footage from all connected client sites.
- Identify suspicious behaviour, security breaches, unsafe conditions, unauthorised access, theft, vandalism, loitering, and other unusual activity.
- Conduct scheduled virtual patrols of designated cameras and high-risk areas.
- Track persons or vehicles of interest using available camera systems.
- Immediately communicate identified risks to the relevant on-site security officers or supervisors.
- Preserve and retrieve CCTV footage when required for investigations.
- Maintain confidentiality regarding all CCTV footage and client information.
- Ensure that cameras, recording systems, and monitoring equipment remain operational.
- Report defective, offline, obstructed, or incorrectly positioned cameras.
2.5 Alarm and Emergency Response Coordination
- Receive, assess, and respond to alarm activations.
- Contact the relevant site security officer or supervisor to verify each activation.
- Dispatch armed response, mobile supervisors, emergency services, or other assistance when required.
- Monitor the response until the incident has been resolved.
- Escalate serious incidents immediately to senior management and the client representative.
- Record all alarm activations, actions taken, response times, and outcomes.
- Conduct follow-ups where an alarm activation is not acknowledged or attended to within the required timeframe.
2.6 Communication and Radio Control
- Maintain professional radio and telephone communication with security officers, supervisors, managers, clients, and emergency services.
- Conduct scheduled radio checks with all designated sites.
- Ensure security officers remain contactable and responsive throughout their shifts.
- Record missed radio checks, communication failures, and officers who fail to respond.
- Provide clear instructions to officers during incidents and emergency situations.
- Ensure all communication is professional, concise, accurate, and properly recorded.
- Prevent unnecessary, inappropriate, or unauthorised communication over company radio channels.
2.7 Incident Management
- Receive and accurately record all security-related incidents.
- Obtain complete information, including:
- Date and time of the incident
- Exact location
- Persons involved
- Description of what occurred
- Injuries or damages
- Vehicles involved
- Actions taken
- SAPS, emergency service, or armed response reference numbers
- Immediately escalate serious incidents such as robberies, theft, assault, fire, medical emergencies, protests, break-ins, vehicle theft, armed incidents, or suspicious activity.
- Ensure preliminary incident notifications are distributed to the relevant management and client communication groups.
- Follow up with site personnel until a complete incident report and supporting evidence have been submitted.
- Maintain an incident register and ensure information is accurate and traceable.
- Protect the integrity of incident information and evidence.
2.8 Emergency Services Coordination
- Contact the South African Police Service, fire department, ambulance services, armed response, or other emergency services when required.
- Provide emergency responders with accurate information and directions.
- Record emergency reference numbers, response times, attending officials, and outcomes.
- Remain in communication with site personnel throughout an emergency.
- Follow the company’s emergency response and escalation procedures.
2.9 Equipment and System Control
- Conduct shift inspections of all command centre equipment.
- Report faults affecting:
- CCTV systems
- Radios
- Telephones
- Computers
- Alarm systems
- Internet connectivity
- Recording equipment
- Patrol monitoring systems
- Backup power systems
- Open technical fault reports and follow up until systems are restored.
- Protect company equipment from misuse, damage, and unauthorised access.
- Ensure that passwords, access codes, system credentials, and confidential information are securely managed.
3. COMPLIANCE RESPONSIBILITIES
The Security Command Centre Operator must:
- Comply with all applicable South African security legislation and industry requirements.
- Maintain valid PSIRA registration appropriate to the position.
- Comply with company policies, site instructions, standard operating procedures, and client requirements.
- Protect personal information in accordance with the Protection of Personal Information Act.
- Maintain confidentiality regarding clients, employees, security systems, incidents, and investigations.
- Avoid sharing CCTV footage, incident information, access codes, or operational details with unauthorised persons.
- Immediately report suspected criminal activity, misconduct, negligence, corruption, or breaches of company procedure.
- Ensure that information entered into company systems is accurate and not falsified or altered.
4. MINIMUM REQUIREMENTS
- Grade 12 or equivalent qualification.
- Valid PSIRA registration.
- Relevant PSIRA grade as determined by the company and the responsibilities of the position.
- Previous experience in a security control room, command centre, CCTV monitoring environment, or security operations centre.
- Clear criminal record.
- South African identity document or valid documentation authorising employment in South Africa.
- Ability to work day shifts, night shifts, weekends, and public holidays.
- Basic computer literacy.
- Ability to use email, Microsoft Office, CCTV software, alarm systems, patrol monitoring platforms, and incident management systems.
- Good spoken and written English.
- Ability to communicate in additional South African languages will be advantageous.
- Reliable transport will be advantageous, particularly when working night shifts.
5. PREFERRED EXPERIENCE
- Experience in a private security company command centre or control room.
- Experience monitoring multiple client sites.
- Experience with CCTV surveillance and footage retrieval.
- Experience with alarm monitoring and armed response dispatch.
- Experience with electronic patrol monitoring systems.
- Experience dealing with SAPS, emergency services, clients, and security supervisors.
- Knowledge of retail, commercial, residential, industrial, embassy, or office park security environments.
- Basic first-aid, fire-fighting, or emergency-response training will be advantageous.
6. REQUIRED SKILLS AND COMPETENCIES
The successful candidate must demonstrate:
- Excellent observation and concentration.
- Strong situational awareness.
- Clear and professional communication.
- Good telephone and radio etiquette.
- Accurate recordkeeping and report writing.
- Ability to remain calm under pressure.
- Sound judgement and decision-making.
- Ability to prioritise multiple incidents simultaneously.
- High levels of integrity, honesty, and confidentiality.
- Ability to follow instructions and escalation procedures.
- Ability to work independently and as part of a team.
- Attention to detail.
- Reliability and punctuality.
- Professional conduct.
- Ability to manage conflict and difficult callers.
- Ability to identify security risks and unusual behaviour.
- Willingness to accept accountability for decisions and actions taken.
7. WORKING CONDITIONS
- The position operates on a rotational shift system.
- Shifts may include days, nights, weekends, and public holidays.
- The operator may be required to work extended hours during emergencies or major incidents.
- The position requires prolonged periods of sitting and continuous monitoring of computer and CCTV screens.
- The operator must remain alert and attentive throughout the entire shift.
- Sleeping, abandoning the workstation, using unauthorised electronic devices, or leaving the command centre without proper relief is strictly prohibited.
- Personal cellphone use must be limited and managed according to company policy.
To apply, send your updated CV, ID and PSIRA with a short cover letter to [email protected] with COMMAND CENTRE OPERATOR as the subject of your email
Job Type: Full-time
Work Location: In person
