172 It manager Jobs and Work in Pretoria Gauteng

ICT SERVICE DESK AGENT
Border Management Authority —Centurion, Gauteng
- Full-time
5d
Manager: ICT Business Applications
SABS —Pretoria, Gauteng
7d
Regional Business Manager – ROSA & Sub-Saharan Africa
Beckman Coulter Diagnostics —Faerie Glen, Gauteng 0043
- Full-time
- Remote
Senior IT Technician - O365 Administrator
RussellStone Technologies —Monument Park, Gauteng
- R28 000 - R35 000 a month
Quick Apply
14d
COMMUNICATION OFFICER
Border Management Authority —Centurion, Gauteng
- Full-time
14d
PART-TIME LECTURER - ICT
Advtech —Pretoria, Gauteng
- Part-time
IT Systems Analyst (East London / Centurion)
The Focus Group —Centurion, Gauteng
- R10 000 a month
- Full-time
Internal Sales Support Specialist
Epsidon Technology Holdings —Midrand, Gauteng
- R300 000 a year
DigiTech (IT Audit) - 2027 Feb Graduate Programme
SNG GrantThornton —Midrand, Gauteng
- Internship
8d
Africa Talent by Deloitte-NL IT Audit - Manager
Deloitte —Midrand, Gauteng
- Full-time
- Remote
Quick Apply
Human Resources Officer
Bluespec Holdings —Pretoria, Gauteng
- Full-time
Key Account Manager: ICT
Vox Telecommunications —Midrand, Gauteng
PROGRAMME MANAGER: Advanced Manufacturing and Supply Chains
University of Pretoria —Pretoria, Gauteng
- Full-time
Team Lead, Learning and Development (Contract, Remote)
INFUSE —Pretoria, Gauteng
- Remote
Quick Apply
HCM OFFICER: PERFORMANCE AND TALENT MANAGEMENT
Border Management Authority —Centurion, Gauteng
- Full-time
14d
- IT MANAGER FINANCIAL SERVICES TRIBUNAL
Financial Sector Conduct Authority —Pretoria, Gauteng
- Full-time
23h
Store Associate
ASICS —Pretoria, Gauteng
Technical Trainer
Ford Motor Company —Pretoria, Gauteng
SPECIALIST: EMPLOYEE & LABOUR RELATIONS
Border Management Authority —Centurion, Gauteng
- Full-time
13d
HEAD: ACADEMIC OPERATIONS
Advtech —Pretoria, Gauteng

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ICT SERVICE DESK AGENT

Border Management Authority
Centurion, Gauteng

Apply Now

Job Details

Full-time
5 days ago

Full Job Description

The successful candidates will be expected to perform the following:

Service Desk

Act as the single point of contact for end-users seeking technical assistance.
Log, classify and categorize IT incidents and requests for IT clients, respond to and resolve IT-related incidents and service requests via phone, email, or ticketing system.
Troubleshoot hardware, software, and network issues using remote tools.
Manage call assigning and escalations.
Resolve technical queries such as password resets, installations and configurations on first contact.
Route complex issues to appropriate second or third level IT Support as and when required.
Provider user feedback to users on the status of their support tickets.
Creating and updating the knowledge base and troubleshooting procedures.
Follow up and update all users and engineer activity on the logged calls where applicable.

Stakeholder Management Support

Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing.
Represent and participate in the organisation’s committees and tasks teams when required.
Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Risk and Compliance

Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
Review related Standard Operating Procedures in consultation with the Manager: IT Service Management to ensure business optimisation.
Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation.
Report any breaches of SLAs to management and work to prevent future occurrences.

Minimum Qualifications

Grade 12 (Matric)
Undergraduate qualification at NQF 6 as recognised by SAQA in Information Technology/Information Systems, System Support or related.
ITIL Foundation or IT Service Management Foundation certificate compulsory.

Minimum Experience

3 Years’ Experience in an IT Service Desk or IT environment

Knowledge

ITIL Processes
Border Management Authority Act,2020
Basic Support Troubleshooting

Other requirements

Flexibility in working hours will be required to meet demands of the role.
May be required to work overtime.
Valid driver’s License

The BMA is an equal opportunity employer committed to employment equity and workforce diversity. Preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make an appointment to the advertised positions.

It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.

Shortlisted candidates may be subjected to an interview and technical assessment(s) (which assesses the candidate's demonstrated professional and technical competency against the job requirements and duties).
Candidates potentially considered suitable after the interview and technical test(s) for senior positions, will be subjected to a competency assessment (which tests the candidate's demonstrated proficiency in the professional dimensions attached to the level of the post);
Employment suitability checks will be conducted on the shortlisted candidates (credit, criminal, citizenship, employment references and qualification verifications);
Appointments will be subjected to a mandatory vetting/security clearance appropriate to the level of the position.

NB: This position is being re-advertised, and candidates who previously applied are encouraged to reapply should they still be interested in the position.

Closing Date: 10 September 2026

Apply Now

Refine Your Search

it manager jobs in pretoria gauteng

ICT SERVICE DESK AGENT

Manager: ICT Business Applications

Regional Business Manager – ROSA & Sub-Saharan Africa

Senior IT Technician - O365 Administrator

COMMUNICATION OFFICER

PART-TIME LECTURER - ICT

IT Systems Analyst (East London / Centurion)

Internal Sales Support Specialist

DigiTech (IT Audit) - 2027 Feb Graduate Programme

Africa Talent by Deloitte-NL IT Audit - Manager

Human Resources Officer

Key Account Manager: ICT

PROGRAMME MANAGER: Advanced Manufacturing and Supply Chains

Team Lead, Learning and Development (Contract, Remote)

HCM OFFICER: PERFORMANCE AND TALENT MANAGEMENT

- IT MANAGER FINANCIAL SERVICES TRIBUNAL

Store Associate

Technical Trainer

SPECIALIST: EMPLOYEE & LABOUR RELATIONS

HEAD: ACADEMIC OPERATIONS

I want to receive the latest job alert for it manager in pretoria gauteng

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