49 Customer success manager Jobs and Work in Pretoria Gauteng

Customer Success Manager – Agency Campaigns
Whistle —Pretoria, Gauteng
Quick Apply
Maintenance & Facilities Manager
THE Pretoria Hotel —Pretoria, Gauteng
- R18 000 - R26 000 a month
- Full-time
Quick Apply
Duty Manager
THE Pretoria Hotel —Pretoria, Gauteng
- R10 000 - R13 000 a month
- Full-time
Quick Apply
Operations Manager
Fidelity Services Group —Pretoria, Gauteng
Clerk
Daimler Truck AG —Centurion, Gauteng
- Full-time
Club Manager
Virgin Active South Africa (Pty) Ltd —Pretoria, Gauteng
Key Account Manager - Sales
THE Pretoria Hotel —Pretoria, Gauteng
- R28 000 - R35 000 a month
- Full-time
Quick Apply
Human Resources Officer
THE Pretoria Hotel —Pretoria, Gauteng
- R20 000 - R26 000 a month
- Full-time
Quick Apply
Assistant Store Manager
Mambos Storage & Home (Pty) Ltd —Pretoria, Gauteng
- R300 000 a year
Call Centre Manager
iZi Group —Centurion, Gauteng 0157
- Full-time
Quick Apply
1d
HR Manager
Outdoor Warehouse (Pty) Ltd —Centurion, Gauteng
- R500 - R1 000 a month
- Full-time
Quick Apply
Sales Consultant
Virgin Active South Africa (Pty) Ltd —Pretoria, Gauteng
Digital Marketing Transformation Lead
Syngenta Crop Protection —Centurion, Gauteng
- Full-time
Quick Apply
1d
Solutions Architect: Managed Services
Nexio —Midrand, Gauteng
1d
AWS Indirect SMB Sales Lead and Partner Development Manager
Epsidon Technology Holdings —Midrand, Gauteng
2d
Insure Adviser Assistant | Pretoria, Faerie Glen | Permanent
PSG Konsult Ltd. —Pretoria, Gauteng
3d
ACCOUNT MANAGER (TVET)
AdaptIT —Midrand, Gauteng
3d
Development Project Manager
GEW Technologies (Pty) Ltd —Pretoria, Gauteng
3d
Assistant Store Manager
Burnt Studios —Pretoria, Gauteng
Quick Apply
3d
Business Development Manager
iOCO —Pretoria, Gauteng
4d

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Customer Success Manager – Agency Campaigns

Whistle -
Pretoria, Gauteng

Quick Apply

Job Details

Full Job Description

About the Role:

We are seeking a Customer Success Manager (CSM) with proven SDR management or SDR agency experience to join our team. This role is pivotal in driving retention, optimizing campaign performance, and strengthening client relationships across agency portfolios. The ideal candidate thrives in fast-paced environments, balances strategic oversight with hands-on execution, and brings a strong background in SDR operations.

What You'll be Responsible For:

Portfolio Management & Strategic Growth
- Own Campaign Success: Lead and manage end-to-end portfolio campaigns for SSDR Agency and Whistle OS.
- Drive Retention: Act as the primary relationship manager focused on client retention, ensuring contractual compliance, alignment of scope, and a target of 85% quarterly portfolio MRR retention.
- Identify Growth Opportunities: Spot upsell and cross-sell opportunities, manage expansion initiatives, and maintain a clear pipeline with conversion tracking to unlock revenue potential.
Client Engagement & Communication
- Lead Consultative Check-ins: Anchor regular syncs with clients and internal SDR teams to keep goals aligned, managing expectations seamlessly.
- Deliver Artifacts: Produce and share high-quality documentation, including meeting notes, action items, and clear communication briefs.
- Monitor Client Health: Gather and analyze feedback trends to capture satisfaction signals and proactively mitigate retention risks.
Performance Tracking & Optimization
- Optimize Campaigns: Continuously track campaign outcomes, building strategic optimization proposals aligned with the client's core business goals to ensure 75–80% of client targets stay on track.
- Deliver High-Impact Reporting: Build and deliver comprehensive campaign health reports, interactive dashboards, and quarterly KPI scorecards.
Execution & Internal Collaboration
- Resolve Escalations: Act as the senior point of contact for complex issues, maintaining clear issue logs and swift resolution timelines.
- Coordinate Internally: Partner closely with internal SDRs and stakeholders to ensure high-quality, seamless service delivery.

What Were Looking For:

Language Proficiency: Native or professional-level English proficiency, with clear and concise communication.
Experience: Minimum 3–5 years in SDR management or SDR agency operations.
Skills: Strong portfolio management, client engagement, and performance reporting expertise.
Mindset: Retention-focused strategist with a proactive approach to issue resolution and growth opportunities.
Tools: Comfortable with CRM platforms, reporting dashboards, and campaign management systems.
Communication Skills: Excellent written and verbal communication skills; ability to align diverse stakeholders.

You are welcome to have a look at our website for more information about Whistle: https://www.whistle.ltd/

Quick Apply

Refine Your Search

customer success manager jobs in pretoria gauteng

Customer Success Manager – Agency Campaigns

Maintenance & Facilities Manager

Duty Manager

Operations Manager

Clerk

Club Manager

Key Account Manager - Sales

Human Resources Officer

Assistant Store Manager

Call Centre Manager

HR Manager

Sales Consultant

Digital Marketing Transformation Lead

Solutions Architect: Managed Services

AWS Indirect SMB Sales Lead and Partner Development Manager

Insure Adviser Assistant | Pretoria, Faerie Glen | Permanent

ACCOUNT MANAGER (TVET)

Development Project Manager

Assistant Store Manager

Business Development Manager

I want to receive the latest job alert for customer success manager in pretoria gauteng

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