8 Customer care specialist Jobs and Work in Pretoria Gauteng

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms the Momentum Group provides practical financial solutions for people, communities and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The senior Scrum Master will facilitate self-organising, self-managing Scrum teams to achieve their goals, making use of Agile and Scrum practices, working diligently to identify and eliminate impediments. The Scrum Master will also work to motivate the teams to meet commitments, help manage the team’s relationships with outside stakeholders, coordinate with other Scrum teams and facilitate continuous improvement.

Requirements

Minimum of 5 years experience as a Scrum Master
Relevant degree required.
Agile certifications such as CSM (Certified Scrum Master), CSP

(Certified Scrum Practitioner, SAFe agile or equivalent required.

Minimum of 5 years’ exposure to Scrum and Kanban

methodologies.

Knowledge of the insurance industry will be an advantage.
Knowledge of digital channels (web, mobile etc.) will be an

advantage.

Familiarity with JIRA will be an advantage.

Duties & Responsibilities

Act as Scrum Master for one to three teams, providing a learning environment to deliver business value and embodying servant leadership.
Mentor teams in agile best practices so as to improve velocity, quality, and the delivery of committed stories.
Tracking and communicating team progress and communicating this to stakeholders to assist them in improving the predictability of delivery to business.
Assessing the agile maturity of the team and organisation, and coaching teams to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
Ensure the teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility.
Building a trusting and safe environment where problems can be raised without fear of blame, retribution or being judged.
Facilitating getting the work done through motivation and healthy pressure.
Facilitating discussion, decision-making and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating stakeholders, especially with respect to

grooming, work breakdown, and maintenance of the product backlog.

Facilitate all team-level agile ceremonies.
Maintaining relevant metrics that help the team see how they are

doing.

Competencies

Deciding and initiating action.
Leading and supervising.
Working with people.
Relating and networking.
Persuading and influencing.
Presenting and communicating information.
Applying expertise and technology.
Planning and organising.
Delivering results and meeting customer expectations.
Coping with pressures and setbacks.
Achieving personal work goals and objectives.

Apply Now

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